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Knowledge base
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Getting Started
5
Important Terms All Shiprocket Users Should Know
Shiprocket: 3 Tips for Taking Better Shipment Photos
Learn More About Your Home Page
How do I contact the Shiprocket support team?
What are the different Acronyms used at Shiprocket?
Shiprocket Dashboard
Overview
0
Orders Dashboard
0
Shipments Dashboard
0
NDR Dashboard
0
Whatsapp Communication Dashboard
0
RTO Dashboard
0
Courier Dashboard
0
Delays Dashboard
0
Orders
New Order
5
How to Create an Order in Shiprocket?
How to add an order?
How to create manual order on Shiprocket?
How to create Multi Packet Shipment with Shiprocket?
Learn More About the Shiprocket Orders Screen
Process Order
18
How do I ship an order with Shiprocket?
How do I process or ship my orders in bulk?
How to change the payment mode of my order?
How to download a manifest?
How to verify my orders in Shiprocket?
View all 18
Pickups
23
What is a pickup ID?
How do I find my pickup ID?
Can shipments be moved from one pickup ID to another?
What is the difference between a pickup ID and a Manifest ID?
Why I'm unable to request a pickup for my shipments? Please help!
View all 23
Tracking
0
RTO Orders
9
What is RTO? What are the possible reasons behind RTO?
Will I be charged for RTO?
How to block ODA (Out of Delivery Area) pincodes?
How to block RTO (Return to Origin) pincodes?
Why are there additional charges for weight and RTO on my account?
View all 9
Delivery Dispute
5
How to raise a delivery dispute in Shiprocket?
How to File a Delivery Dispute for a Missing or Incorrectly Delivered Shipment?
How to raise a complaint for delivery delay?
How to raise an escalation against a fake POD?
What Is RTO Delay Escalation and How to Raise it?
NDR
8
What is NDR?
How to Process an NDR?
What is the process time for NDR?
How to escalate my NDR reattempt request?
How many attempts will be made by the courier company to deliver my order?
View all 8
Return & Refund Management
Return
7
How to add a return order?
How to reassign a return order?
How to process a New Return Request?
How to cancel a return order?
How to enable Quality Check for Returns?
View all 7
Refund
5
How to edit and customise refund settings?
What are the modes of Refund I can offer to my customers?
Can I decide when to initiate a refund on a return order?
How can I auto refund a buyer?
How to activate “refund” on my post ship tracking page?
Delivery Boost
Delivery Boost
13
What is Delivery Boost?
What are the features and benefits of Delivery Boost?
How can I join Delivery Boost?
How I can try the Demo of Delivery Boost?
How will I be charged for using the Delivery Boost service?
View all 13
Weight Management
Weight Discrepancy
8
Why there is a weight discrepancy pop up on my screen?
Please explain the Weight Discrepancy tab
Explain the different types of weight terminology used in the platform?
What are the packaging tips to reduce weight errors in shipping?
How to calculate the volumetric weight of my shipment?
View all 8
Weight Freeze
1
I want to freeze the weight and dimensions of my product
Setup & Manage
Channels
21
How do I integrate Amazon as a channel?
How Do I integrate Woocommerce with Shiprocket?
How do I integrate Shopify as a channel with Shiprocket ?
How do I integrate Unicommerce with Shiprocket?
What Is a Pull Order Status Mapper?
View all 21
Catalogue
3
How to Import your master catalog to Shiprocket?
How do I link my sales channel catalog to my master catalogue?
Can I Create an Order Without Adding Product to the Catalog?
Courier
7
How to set courier priority?
How to block and unblock ODA and RTO pincodes?
How to set Courier Rules?
How to Activate or Deactivate Couriers?
What if no courier rule is applicable?
View all 7
Packaging
6
What kind of packaging is available with Shiprocket Fulfillment?
Can I use my packaging?
I want to edit or modify my packaging. How do I do it?
Will you charge me for packaging if my order remains undelivered or move to the RTO status?
I want to check what packaging you used for my products?
View all 6
Customers
1
How to add and search your customer's details in Shiprocket?
Buyer Experience
Brand Boost
0
Buyer Communication
12
What are Buyer Communication Settings?
How to customize my email notifications?
I don’t want to send any order notification from Shiprocket. Help me!
What is Whatsapp communication and how is it helpful?
How can I select or customize the flow of WhatsApp Communication?
View all 12
Return & Refunds
1
How does the return process work?
Billing
Early COD
2
What is Shiprocket Early COD? Should I opt for it?
How to activate Early COD for my Shiprocket account?
Postpaid
2
I have already activated Shiprocket Postpaid, but it's not showing active for my account.
What is Shiprocket Postpaid? How do I activate it?
COD Remittance
3
What are the necessary steps to be fulfilled for hassle free COD remittance?nce?
I want to check how much COD is pending to be remitted?
How soon can I receive my COD amount in my bank account?
Plan Details
4
What are the available plans in Shiprocket and which one would be the most suitable for my shipping needs?
Can I upgrade and downgrade my plan at any time?
How do I recharge my Shiprocket wallet?
I want to upgrade my Shiprocket plan. How do I do it?
Invoice Management
2
How many times do I get freight invoices in a month?
What happens if I don't pay my invoice?
ONDC
Getting Started
6
What are the compelling reasons for a seller to join the ONDC network?
What benefits does onboarding onto the ONDC network through Shiprocket offer?
What documents are necessary for the onboarding process?
What additional recurring charges should I be aware of, aside from the sales commission on orders?
Do buyer apps tend to prioritise displaying products from seller apps?
View all 6
Catalogue Update & Visibility
4
What are the steps involved in adding the catalogue?
Is it possible to set different prices for products on the ONDC platform?
What is the process after uploading the catalogue?
Is there a specific time frame for updating the catalogue, and what specific details can be updated at the SKU or product level?
Order Processing
4
How can I access and monitor orders received through the ONDC channel?
Do all orders received through ONDC require shipment exclusively through Shiprocket?
Is Shiprocket planning to implement specific courier rules to identify such orders?
Are there specific ONDC brand packaging requirements for shipping the products?
Remittances and Billing
7
When can I expect to receive the remittance for the order value, and what is the frequency of the payment?
What is the process for confirming the receipt of remittance for the orders?
Who will receive notification about the shipment cancellation, the buyer or our team?
What is the amount I can expect to receive for a sale made through ONDC?
Will there be a commission fee for reverse pickup?
View all 7
In-transit/Post-Delivery Issues
3
What is the process for identifying and addressing customer concerns effectively?
How are post-delivery returns and concerns, such as product damage or destruction, addressed?
What is the procedure for raising and addressing operational issues?
Return Policy
5
What is the specified timeframe within which the buyer should initiate a return request?
Where can I find and review my return orders?
What are the available options for managing return orders?
How does the product get returned when a customer complaint has been accepted, and should it be returned through Shiprocket or Non- Shiprocket logistics courier partner?
Who is responsible for resolving buyer disputes if, as a seller, I choose not to address the buyer's complaint?
Shiprocket X
International Shipping
7
What is the process to get the shipping Bills?
What is the delivery TAT for different international couriers?
What is the TAT for international shipping bills?
Why can't I ship more than 30 KGs from Shiprocket?
What all carriers does Shiprocket have for international shipping?
View all 7
International KYC
2
How to do International KYC?
When will my International KYC be approved?
Tools
Rate Calculator
5
How to calculate my shipping rate?
What do we mean by shipment forward charges and RTO charges?
Explaining shipping zones: How shipment zones affect order fulfillment and rates?
I want to send my shipment outside India. How do I check the international shipping rate in Shiprocket?
How to check the applied COD charges?
Rate Card
4
Can I see all Shiprocket rates in one place?
How to compare different Shiprocket plans rates while using filters?
What is Forward, Reverse and Document in the Rate Card?
What is Minimum Weight?
Bulk Print Actions
3
How do I create Manifest in Bulk?
How do I bulk import orders from sales channels?
How to generate invoice and label for single and bulk order?
Reports
10
What are reports and how do I schedule a report?
Where can I schedule a report?
How do I determine which report to schedule?
Where can I find my scheduled report?
How can I request a demo of the report?
View all 10
Activity Logs
0
Settings
Company Settings
6
What are the basic details required to start shipping with Shiprocket?
My Bank Verification Got Failed. What Now?
How do I get KYC verified?
Shiprocket: What documents are required for KYC verification?
My KYC verification failed. What should I do now?
View all 6
Payment Settings
0
Billing Settings
4
How many times do I get freight invoices in a month?
Please explain the Paid and Unpaid Freight Invoices
What happens if I don't pay my invoice?
How can I pay my shipping invoice?
API Settings
3
Shiprocket API Document Helpsheet
How to create an API user? Can I have more than one API users?
Facing issue with API integration. Help me!
Seller Notification Settings
0
User Role Management
1
How to create Multi-users?
Shipment Features
Secure Shipment
3
List of Goods Covered Under Shiprocket Secure
List of Goods Not Covered Under Shiprocket Secure
What Is Shiprocket Secure? How Do I Activate It for My Account?
RTO Score
7
What is the RTO score feature for you?
How can I enable or disable RTO score?
What is High, Medium or low RTO predicted order?
What are the benefits of the RTO Score Feature?
What action can I take on High & Low RTO?
View all 7
Mobile App
Account Setup
4
Download Shiprocket App
Why do I need to add my bank account details?
Shiprocket App: Can I add my brand logo and product details to the shipping label?
Can I integrate my sales channel using Shiprocket app?
Tracking and Notifications
2
Shiprocket App: Explain Weight Discrepancy tab
Shiprocket App: Shipment weight terms you should know
Order Management
2
How to create a return order in Shiprocket App?
Is it possible to reassign my shipment to a different courier partner once the manifest has been generated?
Billing & Recharge
5
Why did you apply additional charges for weight and RTO on my account?
Shiprocket App: When will I receive my COD payment?
Shiprocket App: All about freight invoices
Explaining Shiprocket Passbook Charges
How do I recharge my Shiprocket wallet?
Shiprocket Fulfillment
Introduction
11
What is Shiprocket Fulfillment?
How does SRF work?
What is GRN?
What happens when the product goes out of stock?
How do you add products to your Shiprocket Fulfillment Account?
View all 11
SRF Pricing
2
What exactly is 30-days free storage?
How do you calculate the volume of my products?
SRF Inventory
13
How much inventory do you need for SRF?
What criteria are you using to evaluate the quality of inventory?
Can I cancel an ASN?
What happens to my QC failed items?
I want to register for SRF, but my business needs are season specific. Please help!
View all 13
SRF Packaging
4
What happens in case of a multi-item order?
When will I be billed for packaging?
Do I need to provide my packaging preference at the time of product upload?
Do I need to mention packaging type for all products?
Order
Create Order
0
Reports
0
Process Order
0
Order Cancellation
0
Shipments
Forward Shipment Tracking
0
Return/RTO Shipment Tracking
0
Custom Buyer Communication
1
How to customize my SMS notifications?
Pickup
Shipment Pickup
0
Eway Bill
0
Pickup ID
0
Pickup Schedule
0
Weight Discrepancy
Shipment Weight
0
Weight Discrepancy Report
0
NDR
NDR Escalation
0
NDR Buyer Flow
1
What is NDR Buyer Panel?
KYC
KYC
0
Dashboard
Dashboard
0
Courier & Channel integration
Courier Integration
0
Channel Integration
0
Troubleshooting
0
Setting
Company Settings
0
Courier Settings
0
Tax Class Settings
0
Category Settings
0
Rate calculator
Domestic Freight Calculation
0
International Freight Calculation
0
Tracking Page
Tracking Page
0
Postship - Returns & Refunds
0
Shiprocket Mobile App
General FAQs & Settings
7
Where can I check my Recharge Logs?
How to activate and deactivate courier partners?
Can I submit my KYC details via Shiprocket app?
Shiprocket App: I want to integrate my sales channels?
How to set the courier priority in Shiprocket App?
View all 7
Hyperlocal
2
Shiprocket App: How to ship my local orders?
How to select my delivery location on the map?
Weight Reconciliation
0
Billing & Recharge
0
Pickup & Delivery
4
Shiprocket App: How to escalate my order pickup?
Shiprocket App: My order hasn't been delivered yet. How to escalate it?
Shiprocket App: How to escalate my NDR reattempt request?
Shiprocket App: How to process an NDR shipment?
Orders & Shipments
4
Shiprocket App: How to process an order?
Shiprocket App: How to generate label and invoice for an order?
Shiprocket App: How to generate manifest for multiple orders at once?
What type of orders we can create in Shiprocket mobile app?
RTO (Return to Origin)
RTO Shipments
0
Returns & Refunds
Returns
0
Refunds
0
Customers
Customer Profile
0
Shiprocket Fulfilment
Introduction
0
SRF Pricing
0
SRF Inventory
0
SRF Packaging
0
Products & Inventory management
Products Management
0
Inventory Management
0
Bulk Import & Export
0
Package Master
0
Biling
Billing & Remittance
1
What are the necessary steps to be fulfilled for hassle free COD remittance?
Invoice Management
1
How to print eway bill number on shipping label?
My Account Billing
0
Shiprocket Wallet
2
I'm not able to recharge my wallet. Please help!
My transaction is successful, but I haven't received money in my Shiprocket wallet
FAQ
Order FAQ's
0
Billing FAQ's
0
Integration FAQ's
0
Shipment FAQ's
0
Others
3
Which products are prohibited/dangerous to ship via Shiprocket?
Whom should I contact - Shiprocket or courier partner?
I'm not able to log in to my Shiprocket account
Shipping Queries
Shipment Delivery
0
Shipment Security
0
International Shipping
1
How can I check if an international pincode is serviceable?
Shiprocket Essential
COVID-19: Shipping Guidelines
0
Shiprocket Essential FAQs
0
