Customer Support

Introduction 10

• What is Shiprocket Fulfillment?
• How does SRF work?
• How to add a product catalog?
• How do I generate barcodes for my SKUs?
• What is ASN? How do I generate ASN for my shipments?

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SRF Pricing 2

• What exactly is 30-days free storage?
• How do you calculate the volume of my products?

SRF Inventory 9

• What criteria are you using to evaluate the quality of inventory?
• What happens to my QC failed items?
• Who pays for RTO?
• Can I request RTO to my home/office instead of the warehouse?
• What happens if a customer cancels the order?

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SRF Packaging 11

• What kind of packaging is available with Shiprocket Fulfillment?
• How to select the best packaging for my products?
• Can I use my packaging?
• I want to edit or modify my packaging. How do I do it?
• What happens in case of a multi-item order?

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