Customer Support

General Enquiry 1

• How do I contact the Shiprocket support team?

Plans 2

• What are the different plans available in Shiprocket? Which plan is best for me?
• Can I upgrade and downgrade my plan at any time?

KYC 3

• How do I get KYC verified?
• What documents are required for KYC verification?
• My KYC verification got failed. What now?

Updated Policies 1

• Updated Policies as on 27-11-2018

NDR 4

• What is NDR?
• How to Process an NDR?
• For how long does the NDR reflect on my panel?
• What is NDR Buyer Panel?

Create Order 4

• How to Create a COD/Prepaid Order?
• What Is an Order ID?
• What Is a SKU, HSN Code, and Eway Bill Number?
• Can I Create an Order Without Adding Product to the Catalog?

Process Order 7

• How do I automatically sync my orders ?
• How to download all my orders from the Shiprocket Panel?
• How do I ship an order? Detailed order processing guide
• How do I edit/modify an order in Shiprocket?
• How do I process or ship my orders in bulk?

See all 7 articles

Order cancellation 2

• What happens to my recharge balance if I cancel my account?
• Can I cancel an order in Shiprocket? How will I get the refund for it?

Return/RTO Orders 8

• How to add a return order?
• Why are there additional charges for weight and RTO on my account?
• How to reassign a return order?
• What is RTO? What are the possible reasons behind RTO?
• Where can I check RTO orders in panel?

See all 8 articles

Products Management 6

• How do I add a single product to master catalog in Shiprocket?
• Why do we require product categories?
• What is Mapped And Unmapped Product?
• What do we mean by a default category?
• What is a HSN code? Why do we require it?

See all 6 articles

Inventory Management 3

• What do we mean by SKU?
• Does Shiprocket support inventory management?
• How do I link my sales channel catalog to my master catalog?

Bulk Import & Export 4

• How to Import your master catalog to Shiprocket?
• How to use the ShipRocket on Shopify App Store to automatically bulk process my orders?
• How do I create Manifest in Bulk?
• How do I bulk import orders from sales channels?

Courier Integration 4

• What is the process to activate Fedex international as courier partner?
• What is the process to activate Aramex as International courier partner?
• What is the process to activate Ecom Express as an International courier partner?
• What is the process to activate DHL as an International courier partner?

Channel Integration 17

• What is the frequency of order sync for different channels?
• How do I integrate amazon as a channel?
• How Do I integrate Ebay with Shiprocket?
• How Do I integrate Opencart with Shiprocket?
• How Do I integrate Woocommerce with Shiprocket?

See all 17 articles

Troubleshooting 1

• How do I troubleshoot Mangento integration with Shiprocket?

Billing & remittance 4

• Why there is a Weight Discrepancy pop up on my screen?
• How to interpret the weight reconciliation tab?
• I want to upgrade my Shiprocket plan. How do I do it?
• What is Shiprocket Postpaid?

Invoice Management 5

• How to generate invoice and label for single and bulk order?
• How many times do I get freight invoices in a month?
• Please explain the Freight Invoice (paid and unpaid)
• How to print eway bill number on shipping label?
• What happens if I don't pay my invoice?

My Account Billing 1

• Where can I see the recharge history for my previous transactions?

COD-Remittance 4

• What are the necessary steps to be fulfilled for hassle free COD remittance?
• I want to check how much COD is pending to be remitted?
• How soon can I receive my COD amount in my bank account?
• What is the process of COD remittance? How much time does it take to process COD remittance?

Forward Shipment Tracking 4

• How can I track my shipment status?
• How can I track my out for pickup shipments?
• How can I track shipments for a particular date range?
• Where can I track my shipment with a particular AWB?

Return/RTO Shipment Tracking 2

• How do I track my RTO orders?
• What is RTO Initiated, Delivered and Acknowledged?

Domestic Freight Calculation 6

• How does a domestic shipping rate calculator work?
• How does the shipping rate calculator work?
• What do we mean by shipment forward charges and RTO charges?
• How to compare different courier rates?
• What does the star rating shown in the rate calculator mean?

See all 6 articles

International Freight Calculation 1

• How does an international shipping rate calculator work?

Analytics Dashboard 2

• Where can I view the overview of my business?
• How do I check the pick up performance , processing time vis-a-vis the other sellers in Shiprocket?

Inventory Report 1

• How can I See Inventory Report?

Orders & Shipping Report 3

• How do I see my orders report?
• How do I see my shipments report?
• I want to all my cod orders and their remittance report . From where in the Shiprocket panel I can view/download it?

Weight Discrepancy Report 1

• Can I download all the weight discrepancy order report?

Company Settings 4

• Basic company information/details required to start shipping on Shiprocket
• I'm not able to recharge my wallet. Please help!
• Can I get my COD payment directly in my Shiprocket wallet?
• My Bank Verification Got Failed. What Now?

Courier Settings 3

• Can I select multiple courier partners?
• How can I activate and deactivate courier channels from my panel?
• What is Courier Priority? What is the best way to set courier priority?

Tax Class Settings 1

• How do I modify tax classes in Shiprocket?

Category Settings 1

• How do I add a category to my ShipRocket panel?

Order FAQ's 1

• How Shiprocket works?

Billing FAQ's 3

• What is the minimum shipping price at Shiprocket?
• What is Shiprocket Early COD? Should I opt for it?
• How to activate Early COD for my Shiprocket account?

Integration FAQ's 2

• Can I Ship Directly Through My Website/E-commerce Channels?
• Can I use more than one courier partner?

Shipment FAQ's 1

• How many COD & pickup pincodes do you cover?

Others 7

• Is Shiprocket a courier partner?
• Which products are prohibited/banned to ship via Shiprocket?
• Whom should I contact - Shiprocket or courier partner?
• I forgot my password. How do I reset it?
• I'm not able to log in to my Shiprocket account

See all 7 articles

Shipment Pickup 9

• What if my pickup is delayed?
• How do I print a Manifest?
• Why do I get a pickup error?
• What are the different stages of Pick up in ShipRocket Panel ?
• Do you have carriers who will ship perfumes, deodorants, liquid items, milk products?

See all 9 articles

Shipment Delivery 5

• Do ShipRocket’s carriers have S.L.A.’s defined for late deliveries, pick ups, etc.?
• When should I raise a complaint for delay in delivery?
• My customer hasn't received his product/shipment/order. What should I do?
• Can I change the delivery date for my order?
• What do you mean by the expected delivery date?

Shipment Weight 6

• If I do not agree with the charged weight, what are the next steps to follow?
• Explain the different types of weight terminology used in the platform?
• What is the weight dispute manager?
• How many days I have to raise a weight dispute?
• How can I raise a weight dispute?

See all 6 articles

Shipping Insurance 1

• Do you offer shipping insurance? Is there any maximum coverage amount?

International Shipping 9

• What documents are required for International shipping?
• Can I do bulk shipping or label assignment for international orders ?
• Which all courier partners do we support for international shipping?
• Where can I see my international orders in Shiprocket ?
• Do We Process International COD?

See all 9 articles

Tracking Page 2

• What is Post Ship in Shiprocket? Why should I opt for it?
• I want to create my own tracking page. Please help!

Returns 2

• How do I enable ‘Returns’ on my Post Ship tracking page?
• How Do I Accept/Reject Returns on Shiprocket?