Customer Support
Home
Solutions
How can we help you today?
Enter your search term here...
Search
Login
to submit a new ticket
Check ticket status
9266623006
Knowledge base
General Enquiry
General Enquiry
3
How do I contact the Shiprocket support team?
Shiprocket Glossary: Important Terms All Shiprocket Users Should Know
Can I add my brand logo and product details to the shipping label?
Plans
2
What are the different plans available in Shiprocket? Which plan is best for me?
Can I upgrade and downgrade my plan at any time?
KYC
3
How do I get KYC verified?
What documents are required for KYC verification?
My KYC verification got failed. What now?
Updated Policies
3
Updated Policies as on 27-11-2018
Shiprocket Terms and Conditions: Lost Shipment
Shiprocket Terms & Conditions: Snatching
Package Master
12
Package Master: How many pictures do I need to upload?
How much time does it take to get approval for my package request?
What happens if my package request gets rejected?
Is there a way to set a package alert on Shiprocket?
Can I update an old package?
See all 12 articles
Custom Buyer Communication
5
What are Buyer Communication Settings?
How to customize my email notifications?
How to customize my SMS notifications?
Can I put my company logo in email notifications?
I don’t want to send any order notification from Shiprocket. Help me!
Shiprocket Fulfillment
Introduction
10
What is Shiprocket Fulfillment?
How does SRF work?
How to add a product catalog?
How do I generate barcodes for my SKUs?
What is ASN? How do I generate ASN for my shipments?
See all 10 articles
SRF Pricing
2
What exactly is 30-days free storage?
How do you calculate the volume of my products?
SRF Inventory
9
What criteria are you using to evaluate the quality of inventory?
Can I cancel an ASN?
What happens to my QC failed items?
Who pays for RTO?
Can I request RTO to my home/office instead of the warehouse?
See all 9 articles
SRF Packaging
10
What kind of packaging is available with Shiprocket Fulfillment?
How to select the best packaging for my products?
Can I use my packaging?
I want to edit or modify my packaging. How do I do it?
What happens in case of a multi-item order?
See all 10 articles
Order and Order Management
NDR
4
What is NDR?
What is the process time for NDR?
What is NDR Buyer Panel?
How to verify COD orders?
Create Order
8
How to Create a COD/Prepaid Order in Shiprocket?
What Is an Order ID?
What Is a SKU, HSN Code, and Eway Bill Number?
Can I Create an Order Without Adding Product to the Catalog?
How to calculate the volumetric weight of my shipment?
See all 8 articles
Process Order
7
How do I automatically sync my orders ?
How to download all my orders from the Shiprocket Panel?
How do I ship an order? Detailed order processing guide
How do I edit/modify an order in Shiprocket?
How do I process or ship my orders in bulk?
See all 7 articles
Order cancellation
3
What happens to my recharge balance if I cancel my account?
Can I cancel an order in Shiprocket? How will I get the refund for it?
My order is in out for pickup status. Can I cancel it?
Return/RTO Orders
11
How to add a return order?
Why are there additional charges for weight and RTO on my account?
How to reassign a return order?
What is RTO? What are the possible reasons behind RTO?
Where can I check RTO orders in panel?
See all 11 articles
Customer Profile
1
How to add and search your customer's details in Shiprocket?
Products & Inventory management
Products Management
6
How do I add a single product to master catalog in Shiprocket?
Why do we require product categories?
What is Mapped And Unmapped Product?
What do we mean by a default category?
What is a HSN code? Why do we require it?
See all 6 articles
Inventory Management
3
What do we mean by SKU?
Does Shiprocket support inventory management?
How do I link my sales channel catalog to my master catalog?
Bulk Import & Export
4
How to Import your master catalog to Shiprocket?
How to use the ShipRocket on Shopify App Store to automatically bulk process my orders?
How do I create Manifest in Bulk?
How do I bulk import orders from sales channels?
Courier & Channel integration
Courier Integration
4
What is the process to activate Fedex international as courier partner?
What is the process to activate Aramex as International courier partner?
What is the process to activate Ecom Express as an International courier partner?
What is the process to activate DHL as an International courier partner?
Channel Integration
21
What is the frequency of order sync for different channels?
How do I integrate amazon as a channel?
How Do I integrate Ebay with Shiprocket?
How Do I integrate Opencart with Shiprocket?
How Do I integrate Woocommerce with Shiprocket?
See all 21 articles
Troubleshooting
2
How do I troubleshoot Mangento integration with Shiprocket?
Facing issue with API integration. Help me!
Billing and Invoices
Billing & remittance
5
Why there is a weight Discrepancy pop up on my screen?
Please explain the weight reconciliation tab
I want to upgrade my Shiprocket plan. How do I do it?
What is Shiprocket Postpaid? How do I activate it?
I have already activated Shiprocket Postpaid, but it's not showing active for my account.
Invoice Management
5
How to generate invoice and label for single and bulk order?
How many times do I get freight invoices in a month?
Please explain the Paid and Unpaid Freight Invoices
How to print eway bill number on shipping label?
What happens if I don't pay my invoice?
My Account Billing
1
Where can I see the recharge history for my previous transactions?
COD-Remittance
4
What are the necessary steps to be fulfilled for hassle free COD remittance?
I want to check how much COD is pending to be remitted?
How soon can I receive my COD amount in my bank account?
What is the process of COD remittance? How much time does it take to process COD remittance?
Shipment Tracking
Forward Shipment Tracking
5
How can I track my shipment status?
How can I track my out for pickup shipments?
How can I track shipments for a particular date range?
Where can I track my shipment with a particular AWB?
How to track my international orders?
Return/RTO Shipment Tracking
2
How do I track my RTO orders?
What is RTO Initiated, Delivered and Acknowledged?
Rate calculator
Domestic Freight Calculation
6
How does a domestic shipping rate calculator work?
How does the shipping rate calculator work?
What do we mean by shipment forward charges and RTO charges?
How to compare different courier rates?
What does the star rating shown in the rate calculator mean?
See all 6 articles
International Freight Calculation
1
How does an international shipping rate calculator work?
Analytics and Reporting
Analytics Dashboard
2
Where can I view the overview of my business?
How do I check the pick up performance , processing time vis-a-vis the other sellers in Shiprocket?
Inventory Report
1
How can I See Inventory Report?
Orders & Shipping Report
3
How do I see my orders report?
How do I see my shipments report?
I want to all my cod orders and their remittance report . From where in the Shiprocket panel I can view/download it?
Weight Discrepancy Report
1
Can I download all the weight discrepancy order report?
Settings
Company Settings
5
Basic company information/details required to start shipping on Shiprocket
I'm not able to recharge my wallet. Please help!
Can I get my COD payment directly in my Shiprocket wallet?
My Bank Verification Got Failed. What Now?
What is COD verification? How do I enable it for my account?
Courier Settings
3
Can I select multiple courier partners?
How can I activate and deactivate courier channels from my panel?
What is Courier Priority? What is the best way to set courier priority?
Tax Class Settings
1
How do I modify tax classes in Shiprocket?
Category Settings
1
How do I add a category to my ShipRocket panel?
FAQ
Order FAQ's
1
How Shiprocket works?
Billing FAQ's
4
What is the minimum shipping price at Shiprocket?
What is Shiprocket Early COD? Should I opt for it?
How to activate Early COD for my Shiprocket account?
My transaction is successful, but I haven't received money in my Shiprocket wallet
Integration FAQ's
2
Can I Ship Directly Through My Website/E-commerce Channels?
Can I use more than one courier partner?
Shipment FAQ's
3
How many COD & pickup pincodes do you cover?
What is Split Shipment? How do I enable it for my account?
What is Multi Packet Shipment?
Others
7
Is Shiprocket a courier partner?
Which products are prohibited/banned to ship via Shiprocket?
Whom should I contact - Shiprocket or courier partner?
I forgot my password. How do I reset it?
I'm not able to log in to my Shiprocket account
See all 7 articles
Shipping Queries
Shipment Pickup
10
What if my pickup is delayed?
What are the different stages of Pick up in ShipRocket Panel ?
Why do I get a pickup error?
Do you have carriers who will ship perfumes, deodorants, liquid items, milk products?
Why is a manifest required?
See all 10 articles
Shipment Delivery
6
Do ShipRocket’s carriers have S.L.A.’s defined for late deliveries, pick ups, etc.?
How to raise a complaint for delivery delay?
My customer hasn't received his product/shipment/order. What should I do?
Can I change the delivery date for my order?
What do you mean by the expected delivery date?
See all 6 articles
Shipment Weight
6
If I do not agree with the charged weight, what are the next steps to follow?
Explain the different types of weight terminology used in the platform?
What is the weight dispute manager?
How many days I have to raise a weight dispute?
How can I raise a weight dispute?
See all 6 articles
Shipping Insurance
1
Do you offer shipping insurance? Is there any maximum coverage amount?
International Shipping
9
What documents are required for International shipping?
Can I do bulk shipping or label assignment for international orders ?
Which all courier partners do we support for international shipping?
Where can I see my international orders in Shiprocket ?
Do We Process International COD?
See all 9 articles
Post Ship
Tracking Page
3
What is Post Ship in Shiprocket? Why should I opt for it?
I want to create my own tracking page. Please help!
Step-by-step guide to link your existing domain to Post Ship tracking page
Returns
4
How do I enable ‘Returns’ on my Post Ship tracking page?
How Do I Accept/Reject Returns on Shiprocket?
How to enable QC functionality for my return orders?
What are the criteria of Quality Examination for return shipments?
Refunds
3
How to activate “refund” on my post ship tracking page?
Understanding the new refund process by Shiprocket
How to add refund details while creating a return order?
NDR
NDR Escalation
2
How to Process an NDR?
How to escalate my NDR reattempt request?
NDR Buyer Flow
1
What is NDR Buyer Flow?
Shiprocket Local
FAQs
16
What is Shiprocket Local? How do I enable it for my account?
Can I ship grocery items through Shiprocket?
I want to ship medicines through Shiprocket. Help me!
Shiprocket Local: List of courier partners
Why should I choose local delivery?
See all 16 articles
Shiprocket Essential
COVID-19: Shipping Guidelines
1
COVID-19: Guidelines for shipping essential products during lockdown
Shiprocket Essential FAQs
7
COVID-19: List of essential items you can ship in India
Can I cancel my Shiprocket Essential order?
Is the return functionality available for Shiprocket Essential orders?
Shiprocket Essential: How much does it cost?
List of Shiprocket Essential courier partners
See all 7 articles
Dashboard
Dashboard
3
Improve Performance with Our New Dashboard
Shiprocket Dashboard: Everything You Need to Know About Your Orders
Shiprocket RTO Dashboard: Everything You Need to Know
SARAL
FAQs
10
I’m already shipping with Shiprocket. Can I use the same account for Saral?
When will I get my COD remittance?
What is the minimum recharge value for activating my Saral account?
What can I ship with Saral?
Is Saral available in Hindi?
See all 10 articles
