How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
How do I contact the Shiprocket support team?
What are the different plans available in Shiprocket? Which plan is best for me?
Can I upgrade and downgrade my plan at any time?
How do I get KYC verified?
What documents are required for KYC verification?
My KYC verification got failed. What now?
Updated Policies as on 27-11-2018
Order and Order Management
What is NDR?
How to Process an NDR?
For how long does the NDR reflect on my panel?
What is NDR Buyer Panel?
How to Create a COD/Prepaid Order?
What Is an Order ID?
What Is a SKU, HSN Code, and Eway Bill Number?
Can I Create an Order Without Adding Product to the Catalog?
How do I automatically sync my orders ?
How to download all my orders from the Shiprocket Panel?
How do I ship an order? Detailed order processing guide
How do I edit/modify an order in Shiprocket?
How do I process or ship my orders in bulk?
See all 7 articles
What happens to my recharge balance if I cancel my account?
Can I cancel an order in Shiprocket? How will I get the refund for it?
How to add a return order?
Why are there additional charges for weight and RTO on my account?
How to reassign a return order?
What is RTO? What are the possible reasons behind RTO?
Where can I check RTO orders in panel?
See all 8 articles
Products & Inventory management
How do I add a single product to master catalog in Shiprocket?
Why do we require product categories?
What is Mapped And Unmapped Product?
What do we mean by a default category?
What is a HSN code? Why do we require it?
See all 6 articles
What do we mean by SKU?
Does Shiprocket support inventory management?
How do I link my sales channel catalog to my master catalog?
Bulk Import & Export
How to Import your master catalog to Shiprocket?
How to use the ShipRocket on Shopify App Store to automatically bulk process my orders?
How do I create Manifest in Bulk?
How do I bulk import orders from sales channels?
Courier & Channel integration
What is the process to activate Fedex international as courier partner?
What is the process to activate Aramex as International courier partner?
What is the process to activate Ecom Express as an International courier partner?
What is the process to activate DHL as an International courier partner?
What is the frequency of order sync for different channels?
How do I integrate amazon as a channel?
How Do I integrate Ebay with Shiprocket?
How Do I integrate Opencart with Shiprocket?
How Do I integrate Woocommerce with Shiprocket?
See all 16 articles
How do I troubleshoot Mangento integration with Shiprocket?
Billing and Invoices
Billing & remittance
Why there is a Weight Discrepancy pop up on my screen?
How to interpret the weight reconciliation tab?
I want to upgrade my Shiprocket plan. How do I do it?
What is Shiprocket Postpaid?
How to generate invoice and label for single and bulk order?
How many times do I get freight invoices in a month?
Please explain the Freight Invoice (paid and unpaid)
How to print eway bill number on shipping label?
What happens if I don't pay my invoice?
My Account Billing
Where can I see the recharge history for my previous transactions?
What are the necessary steps to be fulfilled for hassle free COD remittance?
I want to check how much COD is pending to be remitted?
How soon can I receive my COD amount in my bank account?
What is the process of COD remittance? How much time does it take to process COD remittance?
Forward Shipment Tracking
How can I track my shipment status?
How can I track my out for pickup shipments?
How can I track shipments for a particular date range?
Where can I track my shipment with a particular AWB?
Return/RTO Shipment Tracking
How do I track my RTO orders?
What is RTO Initiated, Delivered and Acknowledged?
Domestic Freight Calculation
How does a domestic shipping rate calculator work?
How to interpret the result shown on the rate calculator?
What do we mean by shipment forward charges and RTO charges?
How to compare different courier rates?
What does the star rating shown in the rate calculator mean?
International Freight Calculation
How does an international shipping rate calculator work?
Analytics and Reporting
Where can I view the overview of my business?
How do I check the pick up performance , processing time vis-a-vis the other sellers in Shiprocket?
How can I See Inventory Report?
Orders & Shipping Report
How do I see my orders report?
How do I see my shipments report?
I want to all my cod orders and their remittance report . From where in the Shiprocket panel I can view/download it?
Weight Discrepancy Report
Can I download all the weight discrepancy order report?
Basic company information/details required to start shipping on Shiprocket
I'm not able to recharge my wallet. Please help!
Can I get my COD payment directly in my Shiprocket wallet?
Can I select multiple courier partners?
How can I activate and deactivate courier channels from my panel?
What is Courier Priority? What is the best way to set courier priority?
Tax Class Settings
How do I modify tax classes in Shiprocket?
How do I add a category to my ShipRocket panel?
How Shiprocket works?
What is the minimum shipping price at Shiprocket?
Can I Ship Directly Through My Website/E-commerce Channels?
Can I use more than one courier partner?
How many COD & pickup pincodes do you cover?
Is Shiprocket a courier partner?
Which products are prohibited/banned to ship via Shiprocket?
Whom should I contact - Shiprocket or courier partner?
I forgot my password. How do I reset it?
I'm not able to log in to my Shiprocket account
See all 7 articles
What if my pickup is delayed?
How do I print a Manifest?
Why do I get a pickup error?
What are the different stages of Pick up in ShipRocket Panel ?
Do you have carriers who will ship perfumes, deodorants, liquid items, milk products?
See all 9 articles
Do ShipRocket’s carriers have S.L.A.’s defined for late deliveries, pick ups, etc.?
When should I raise a complaint for delay in delivery?
My customer hasn't received his product/shipment/order. What should I do?
Can I change the delivery date for my order?
What do you mean by the expected delivery date?
If I do not agree with the charged weight, what are the next steps to follow?
Explain the different types of weight terminology used in the platform?
What is the weight dispute manager?
How many days I have to raise a weight dispute?
How can I raise a weight dispute?
See all 6 articles
Do you offer shipping insurance? Is there any maximum coverage amount?
What documents are required for International shipping?
Can I do bulk shipping or label assignment for international orders ?
Which all courier partners do we support for international shipping?
Where can I see my international orders in Shiprocket ?
Do We Process International COD?
See all 9 articles