Customer Support

General FAQs & Settings 14

• Download Shiprocket App
• Shiprocket Mobile App: How to add money to my shipping wallet?
• Where can I check my Recharge Logs?
• What are the basic details required to start shipping with Shiprocket?
• Why do I need to add my bank account details?

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Hyperlocal 12

• Shiprocket App: How to ship my local orders?
• Shiprocket Local: List of courier partners
• Why should I choose local delivery?
• Is my pincode serviceable for Shiprocket Local delivery?
• Shiprocket Local: Packaging tips you should follow

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Weight Reconciliation 2

• Shiprocket App: Explain Weight Discrepancy tab
• Shiprocket App: Shipment weight terms you should know

Billing & Recharge 6

• Shiprocket App: All about freight invoices
• What are the necessary steps to be fulfilled for hassle-free COD remittance?
• Why did you apply additional charges for weight and RTO on my account?
• Shiprocket App: When will I receive my COD payment?
• What is Shiprocket Postpaid? How do I activate it?

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Pickup & Delivery 8

• Shiprocket App: How to escalate my order pickup?
• Shiprocket App: How to download a POD for my order?
• Shiprocket App: How to view RTO orders?
• Shiprocket App: My order hasn't been delivered yet. How to escalate it?
• Shiprocket App: Can I add my orders in bulk?

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Orders & Shipments 8

• Shiprocket App: How to process an order?
• Shiprocket App: How to print Eway Bill number on the shipping label?
• Shiprocket App: How to generate label and invoice for an order?
• Shiprocket App: How to generate manifest for multiple orders at once?
• Shiprocket App: Can I add my brand logo and product details to the shipping label?

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