General FAQs & Settings

Download Shiprocket App
Download the Shiprocket App to ship your orders anytime, anywhere in India with over 17+ courier partners.
Mon, 14 Dec, 2020 at 3:08 PM
Shiprocket Mobile App: How to add money to my shipping wallet?
Please follow the steps below to add money to your wallet: 1. Open your Shiprocket mobile app and go to wallet. 2. Select your preferred amount.  ...
Mon, 14 Dec, 2020 at 3:41 PM
Where can I check the transaction history of my previous recharges?
To see your recharge logs: Go to the left bar and click on Recharge Logs. Here, you'll be able to check your total credit/debit along with the tr...
Tue, 8 Dec, 2020 at 9:07 PM
What are the basic details required to start shipping with Shiprocket?
Basic steps to get started: Fill your company details - Add your company name, website address, billing and shipping address, bank account details, etc...
Tue, 8 Dec, 2020 at 9:13 PM
Why do I need to add my bank account details?
We need your bank account details to transfer your COD amount.
Tue, 8 Dec, 2020 at 9:15 PM
How to activate and deactivate courier partners?
To change your courier settings; 1. Go to your left menu and click on 'Courier Settings'. 2. Turn the toggle on to activate a courier for you...
Mon, 14 Dec, 2020 at 5:39 PM
Can I submit my KYC details via Shiprocket app?
Know Your Customer, commonly known as KYC, enables us to validate the identity of its customers. You only need to do this once as a first-time customer. ...
Mon, 14 Dec, 2020 at 5:39 PM
Shiprocket App: I want to integrate my sales channels?
Please log in your Shiprocket account via desktop or laptop to access channel integration functionality.
Tue, 8 Dec, 2020 at 9:35 PM