General FAQs & Settings

Download Shiprocket App
Download the Shiprocket App to ship your orders anytime, anywhere in India with over 17+ courier partners.
Mon, 14 Dec, 2020 at 3:08 PM
Shiprocket Mobile App: How to add money to my shipping wallet?
Please follow the steps below to add money to your wallet: 1. Open your Shiprocket mobile app and go to wallet. 2. Select your preferred amount.  ...
Mon, 14 Dec, 2020 at 3:41 PM
Where can I check my Recharge Logs?
To see your recharge logs: Go to the bottom bar and click on the More tab. Here, click on Wallet & Passbook section. Click on View Transaction Hi...
Mon, 5 Apr, 2021 at 5:54 PM
What are the basic details required to start shipping with Shiprocket?
Basic steps to get started: Fill your company details - Add your company name, website address, billing and shipping address, bank account details, etc...
Tue, 8 Dec, 2020 at 9:13 PM
Why do I need to add my bank account details?
We need your bank account details to transfer your COD amount.
Tue, 8 Dec, 2020 at 9:15 PM
How to activate and deactivate courier partners?
To change your courier settings; 1. Go to the bottom menu and click on the More icon. 2. Scroll below and click on Settings. Here, click on Couriers &g...
Mon, 5 Apr, 2021 at 6:21 PM
Can I submit my KYC details via Shiprocket app?
Know Your Customer, commonly known as KYC, enables us to validate the identity of its customers. You only need to do this once as a first-time customer. ...
Mon, 5 Apr, 2021 at 6:31 PM
Shiprocket App: I want to integrate my sales channels?
Please log in your Shiprocket account via desktop or laptop to access channel integration functionality.
Tue, 8 Dec, 2020 at 9:35 PM
How to set the courier priority in Shiprocket App?
Please follow the steps below to set the courier priority in your Shiprocket App: a) Go to the bottom menu and click on the More icon. b) Here, go to s...
Mon, 5 Apr, 2021 at 6:23 PM
How to check my shipping rates?
Use our Rate Calculator to check the shipping cost of your shipments. For this; 1. Go to the left menu and click on Rate Calculator 2. In the Shipping ...
Thu, 28 Jan, 2021 at 5:37 PM