We are really sorry you had to spend time figuring this out. Click here to create a support ticket to tell us more about your issue.
To create ticket for issue with API integration, follow the listed below steps:
Step 1: Go to the Help & Support option from the left menu.
Step 2: Click on the create ticket button available in the top right corner of the same page.
Step 3: To get solution for API integration related issue, create ticket under Technical Support category.
Step 4: Select the subcategory of this issue which will be Issues With Channel & API Integration and then, enter your AWB number and hit the create ticket button.