Flexible Refunds for Happy Customers

Keeping your customers satisfied is crucial for online business success. Shiprocket empowers you with two convenient refund options to ensure a smooth and positive experience:

1. Store Credit:

This option allows customers to receive a discount coupon for the refunded amount. It's a great way to incentivize future purchases and build customer loyalty.

  • How it Works:
    • If a customer chooses store credit, create a discount coupon in your Shiprocket seller panel.
    • The coupon value will match the refund amount.
    • Share the discount code directly with the customer through the panel.

2. Instant Refunds:

For situations where customers require immediate repayment, Shiprocket offers several fast and reliable methods:

  • UPI: Utilize this popular digital platform for quick and secure refunds directly to the customer's UPI account.
  • Bank Transfer: Employ a traditional approach by initiating a direct transfer to the customer's bank account.
  • Payout Links: Generate unique payout links through Shiprocket, allowing customers to claim their refunds easily.
  • Auto-refund for Shopify and WooCommerce.

You can configure your Refund Settings from Settings >> RETURNS AND REFUNDS >> Refund Settings.