Customer Support

Weight discrepancy arises when there's a difference between the weight given by the seller and the courier company. During this period, Shiprocket put t...

The Weight Discrepancy tab is under the Weight Panel of your Shiprocket account. Under this, you'll find the following categories: Order Numbe...

Different types of weight terminology used in the platform are mentioned below:- Entered Weight:  It is the weight that the seller enters into the panel w...

Packaging tips can help you reduce weight errors in shipping. Some of these are- The size of your package must be such that it exactly fits the pr...

Determine the volumetric weight of a box:  Divide the cubic size* of the package by 5,000* (in cm) to determine the volumetric weight in kilograms. Incr...

Yes, you can download all the weight discrepancy order report. Weight Discrepancy takes place when the weight mentioned by the user is different from the we...

Once you raise a weight dispute, it gets forwarded to our weight experts at Shiprocket. Therefore, it takes a minimum of 7 days to get back to you with a re...

When a weight discrepancy raised against a shipment, we put your wallet amount on-hold. The on-hold amount is the additional charge that the courier has app...