The new refund option is an advancement and a final step in our already existing return flow. It facilitates you to capture your customers' refund preferences i.e. refund to the wallet, refund to source account, or directly refund in their bank account. This module will help you optimize your customers' return experience by making the whole process seamless and hasslefree.
Please follow the instructions below to set up refunds:
Go to the Post Ship page and click on the ‘Returns’ tab to get started
Turn the toggle ON if you allow refunds on your COD orders. Please note this step will enable your customers to enter their bank account details at the time of placing a return request.
Next, turn the toggle ON for your Prepaid orders. Choose the mode of refund for your returns:
Allow opt-in for your store credits
Allow customers to opt-in for a refund to the source payment mode
Allow customers to leave bank account details for manual processing
Once done, click “Submit” to proceed.