Follow the steps below to understand how to customize your SMS notifications:


  • Go to Settings > Company > Buyer Communication Settings

  • Click on the edit button to start editing your SMS template. You can edit one template at a time only.

  • You can either select from our pre-defined templates, or jumpstart to create your own.

  • Click on the edit button on the Custom template to design it as per your preference.

  • Here, you'll be able to change the complete message as per your preference. To add any attribute, simply Type {{ }} with the attribute to insert it in the message. 

  • When you're happy with the end result, click on the "Update Details" button to save your template.

  • Repeat this process for all the order statuses. 


Note: Customization is only available in Shiprocket Pro and Enterprise plans.