Customer Support

Forward Shipment Tracking 4

• How can I track my shipment status?
• How can I track shipments for a particular date range?
• Where can I track my shipment with a particular AWB?
• How to track my international orders?

Return/RTO Shipment Tracking 2

• How do I track my RTO orders?
• What is RTO Initiated, Delivered and Acknowledged?

Custom Buyer Communication 5

• What are Buyer Communication Settings?
• How to customize my email notifications?
• How to customize my SMS notifications?
• Can I put my company logo in email notifications?
• I don’t want to send any order notification from Shiprocket. Help me!