Shipment Weight

Why there is a weight discrepancy pop up on my screen?
Weight discrepancy arises when there's a difference between the weight given by the seller and the courier company. During this period, Shiprocket put ...
Fri, 24 Sep, 2021 at 6:05 PM
If I do not agree with the charged weight, what are the next steps to follow?
If you do not agree with the charged amount against your order's weight, you can raise a dispute for it at Shiprocket. This is called a weight discrepa...
Tue, 14 Sep, 2021 at 6:16 PM
Please explain the Weight Discrepancy tab
The Weight Discrepancy tab is under the Weight Panel of your Shiprocket account. Under this, you'll find the following categories: Order N...
Tue, 14 Sep, 2021 at 6:19 PM
Explain the different types of weight terminology used in the platform?
Different types of weight terminology used in the platform are mentioned below:- Entered Weight:  It is the weight that the seller enters into the panel w...
Tue, 14 Sep, 2021 at 6:20 PM
What are the packaging tips to reduce weight errors in shipping?
Packaging tips can help you reduce weight errors in shipping. Some of these are- The size of your package must be such that it exactly fits the product...
Thu, 31 Jan, 2019 at 12:38 PM
How to calculate the volumetric weight of my shipment?
Determine the volumetric weight of a box:  Divide the cubic size* of the package by 5,000* (in cm) to determine the volumetric weight in kilograms. Incr...
Tue, 27 Oct, 2020 at 12:14 AM
How long does it take to resolve my order weight dispute?
Once you raise a weight dispute, it gets forwarded to our weight experts at Shiprocket. Therefore, it takes a minimum of 7 days to get back to you with a re...
Fri, 13 Nov, 2020 at 12:30 AM
Why is my amount on-hold?
When a weight discrepancy raised against a shipment, we put your wallet amount on-hold. The on-hold amount is the additional charge that the courier has app...
Fri, 13 Nov, 2020 at 12:40 AM
I want to freeze the weight and dimensions of my product
You can now freeze your product's actual weight & dimensions to avoid frequent weight discrepancies. For this: a) Log in to your Shiprocket acc...
Thu, 26 Aug, 2021 at 4:11 PM