Shipment Weight

Why there is a weight discrepancy pop up on my screen?
Weight discrepancy arises when there's a difference between the weight given by the seller and the courier company. During this period, Shiprocket put ...
Tue, 3 Nov, 2020 at 11:40 PM
If I do not agree with the charged weight, what are the next steps to follow?
If you do not agree with the charged amount against your order's weight, you can raise a dispute for it at Shiprocket. This is called a weight discrepa...
Mon, 2 Nov, 2020 at 1:29 PM
Please explain the weight reconciliation tab
The Weight Reconciliation tab is under the 'Billing' section of the Shiprocket panel.  Under this, you'll find the following categor...
Tue, 28 Jul, 2020 at 6:40 PM
Explain the different types of weight terminology used in the platform?
Different types of weight terminology used in the platform are mentioned below:- Entered Weight:  It is the weight that the seller enters in the panel whi...
Wed, 30 Jan, 2019 at 3:48 PM
What is the weight dispute manager?
The weight dispute manager handles all the order weight-related disputes between the seller and the courier company that may arise in the panel. It lets you...
Tue, 16 Jun, 2020 at 4:21 PM
How many days I have to raise a weight dispute?
You have a maximum of 7 days after a weight discrepancy is raised against a shipment. If you do not raise a dispute within the given time, Shiprocket will a...
Fri, 13 Nov, 2020 at 12:26 AM
How can I raise a weight dispute?
You can raise a weight dispute, if you do not agree with the charged weight of your package in the Shiprocket panel. To do so- Goto Billing→ Weight Reconc...
Mon, 29 Jun, 2020 at 6:20 PM
How to calculate the volumetric weight of my shipment?
Determine the volumetric weight of a box:  Divide the cubic size* of the package by 5,000* (in cm) to determine the volumetric weight in kilograms. Incr...
Tue, 27 Oct, 2020 at 12:14 AM
What are the packaging tips to reduce weight errors in shipping?
Packaging tips can help you reduce weight errors in shipping. Some of these are- The size of your package must be such that it exactly fits the product...
Thu, 31 Jan, 2019 at 12:38 PM
How long does it take to resolve my order weight dispute?
Once you raise a weight dispute, it gets forwarded to our weight experts at Shiprocket. Therefore, it takes a minimum of 7 days to get back to you with a re...
Fri, 13 Nov, 2020 at 12:30 AM