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Weight discrepancy arises when there's a difference between the weight given by the seller and the courier company. During this period, Shiprocket put t...

If you do not agree with the charged amount against your order's weight, you can raise a dispute for it at Shiprocket. This is called a weight discrepan...

The Weight Discrepancy tab is under the Weight Panel of your Shiprocket account. Under this, you'll find the following categories: Order Nu...

Different types of weight terminology used in the platform are mentioned below:- Entered Weight:  It is the weight that the seller enters into the panel w...

Packaging tips can help you reduce weight errors in shipping. Some of these are- The size of your package must be such that it exactly fits the product...

Determine the volumetric weight of a box:  Divide the cubic size* of the package by 5,000* (in cm) to determine the volumetric weight in kilograms. Incr...

Once you raise a weight dispute, it gets forwarded to our weight experts at Shiprocket. Therefore, it takes a minimum of 7 days to get back to you with a re...

When a weight discrepancy raised against a shipment, we put your wallet amount on-hold. The on-hold amount is the additional charge that the courier has app...

You can now freeze your product's actual weight & dimensions to avoid frequent weight discrepancies. For this: a) Log in to your Shiprocket acco...