We request you to take action on your NDR shipments at the earliest or within 24 hours. It will help in forwarding your information to the courier in real-time, which will result in a faster response time.
Case 1: No one takes an action
Here, we will try to take action on your behalf and request the courier partner to reattempt the delivery.
Case 2: Second attempt fails
Here, the order will again come in the NDR panel where you can take an action over it. If we receive no action from your end, we will again try to request the courier partner for a re-attempt. However, the reattempt depends on the courier partner.
Case 3: Buyer does not want the order
Let’s suppose a buyer said no to his/her order at the time of delivery. Here, the order will again come to the NDR panel where you can take an action over it.