NDR
Ever received a notification about an undelivered shipment? In Shiprocket, that notification is called a Non-Delivery Report (NDR). An NDR essentially flags...
Sat, 13 Jul, 2024 at 2:42 PM
When an NDR is raised on the panel, you have multiple options to proceed: 1. When you opt for 'Reattempt’ Request You can update the buyer detai...
Mon, 16 Jan, 2023 at 4:48 PM
We request you to take action on your NDR shipments at the earliest or within 24 hours. It will help in forwarding your information to the courier in real-t...
Mon, 16 Jan, 2023 at 4:35 PM
Follow the below steps to escalate your NDR reattempt request: Step 1: Log in to your account and go to "NDR" from the left menu bar. ...
Mon, 16 Jan, 2023 at 4:44 PM
We provide a maximum of three attempts to deliver your order. However, it also depends on the selected courier partner and NDR reason. In general, most cour...
Mon, 16 Jan, 2023 at 4:50 PM
Generally, courier takes action within 24 to 48 hours on your undelivered shipment.
Tue, 12 Apr, 2022 at 3:48 PM
You can now contact your buyer directly from your Shiprocket account to ask if they want a reattempt for their undelivered order or not. You can also use th...
Mon, 16 Jan, 2023 at 5:03 PM
Yes, of course! To Re-Escalate your previously raised escalation for delivery reattempt, please follow the steps below: Step 1: Log in to your accou...
Mon, 16 Jan, 2023 at 5:16 PM