When an NDR is raised on the panel, you have multiple options to proceed:
1. When you opt for 'Reattempt’ Request
You can update the buyer details such as an address, and contact number. Please check the reattempt date while providing further details.
Below details are mandatory in case:
a) Customer not contactable: Kindly provide us with an active number on which the courier can contact your buyer.
b) Wrong/Incomplete Address: Please enter the correct/complete address here. You should also provide a landmark in this case.
c) Customer asked for future delivery: Please provide a specific date for delivery by selecting it from the calendar.
d) Upload an audio conversation with your buyer: Get a verbal confirmation from your buyer where the buyer is requesting for the delivery reattempt.
Finally, submit your response.
2. When you opt for ‘Fake Attempt’ Request
In this case, please choose one of the options below to provide more information:
a) Upload an audio conversation with your buyer - Get a verbal confirmation from your buyer where the buyer is requesting for the delivery reattempt.
b) Upload a screenshot of your conversation with your buyer - Get a written confirmation via Whatsapp or SMS where your buyer is requesting the delivery reattempt.
Finally, submit your response.
3. When you opt for ‘Contact Buyer’
There are various methods through which a buyer may request a reattempt, as outlined below:
a) Send SMS to Buyer via Shiprocket: When you opt for this, we'll send an SMS to receive a delivery reattempt request from your buyer. Your buyer can also opt to update his/her contact details or address using this link.
b) Receive a missed call from your buyer: Receive a missed call from your buyer's registered mobile number on the displayed phone number. We will consider this "missed call" as a reattempt verification response.
c) Initiate a call to Buyer: You can contact buyer directly from this panel feature to get delivery reattempt request on buyer’s same provided number or an alternate number. Also, you can choose your own number to call by selecting from the drop down.
When you opt for this option, a call will be initiated to the buyer.
Next, click on the Reattempt button to send a request to the concerned courier partner. No need to attach any proof here as we will consider your call history for the same.
4. When you opt for ‘RTO’ Request
In this case, your order will be returned to the requested return location. You can also add remarks if you have any.
Please Note: Courier partners only make 3 attempts to deliver your order to the end customer, post which they will mark your order as RTO.