Ever received a notification about an undelivered shipment? In Shiprocket, that notification is called a Non-Delivery Report (NDR). An NDR essentially flags an order that the courier company couldn't deliver to the customer.
Why are NDRs important?
NDR reports are crucial because they allow you to take action on undelivered orders. Here's what you can do when you see an NDR in your Shiprocket panel:
- Reattempt Delivery: If the reason for non-delivery seems temporary (e.g., recipient unavailable), you can choose to retry the delivery.
- Contact Buyer: You can directly communicate with the buyer through Shiprocket's panel to clarify any delivery issues (e.g., incorrect address).
- Initiate Return to Origin (RTO): If a delivery attempt seems futile, you can initiate an RTO process. This will return the undelivered package to your warehouse.
Taking prompt action on NDRs helps you:
- Improve customer satisfaction by addressing delivery problems quickly.
- Minimize potential losses by recovering undelivered items.
- Avoid unnecessary delivery attempts.
What Happens After an NDR?
When a courier partner marks a shipment as undelivered, Shiprocket will reflect this status in your NDR dashboard. Here, you'll see details about the specific order, including the reason for non-delivery.
By understanding NDRs in Shiprocket, you can efficiently manage undelivered orders and keep your business running smoothly.