The Weight Discrepancy tab shows you all the shipments where a weight discrepancy has been raised by the courier. 


To take action on your pending weight discrepancy, please follow the steps below:


  1. Open your app and go to Weight Discrepancies from the More option.


  2. Select your order to see further details. 
  3. Here, you can see the difference between charged and entered weight.


  4. You can now accept the amount charged by the courier or raise a dispute against it. 

  5. Next, add your product category, remarks, and product URL (not mandatory). You can then upload images of your package as a piece of evidence against the discrepancy. 


  6. Click on Submit to proceed.