The Weight Discrepancy tab shows you all the shipments where a weight discrepancy has been raised by the courier.
To take action on your pending weight discrepancy, please follow the steps below:
- Open your app and go to Weight Discrepancies from the More option.
- Select your order to see further details.
- Here, you can see the difference between charged and entered weight.
- You can now accept the amount charged by the courier or raise a dispute against it.
- Next, add your product category, remarks, and product URL (not mandatory). You can then upload images of your package as a piece of evidence against the discrepancy.
- Click on Submit to proceed.