NOTE: Currently, Auto Refund feature is only available for Shopify Channel.

Currently, you can auto refund your buyers in Store Credits only. To enable the Auto Refund settings follow the below steps:

  • Go to Settings> Return & Refund> Refund Settings.

  • Turn on the toggle for “Auto Refund in case of Store Credits”. (This will enable auto refund for Shopify Store Credits).

  • Your buyer will be notified via email, SMS of the refund status.

The auto refund process for QC and Non QC products triggers at different stages.

For QC Products: Auto refund will trigger at the defined Return Order Stage in settings.

For Non QC Products: Auto refund will trigger only after the order is marked Acknowledged.