Customer Support

There are two main ways through which you can create return orders : From ‘Delivered’ orders Manual Reverse orders. 1. From Delivered Orders - Pleas...

Please follow the steps below to re-assign a return order: 1. Go to 'Returns' from the left menu and click on 'All Return Orders'. 2. C...

To process the new returns on the shiprocket panel follow the below steps: a) Go to Returns >> Return Request page. Click on the accept button to ...

There are two ways to cancel a return order in Shiprocket: 1. Cancel automated return requests: a) Go to Returns from the left menu and select...

You can enable Quality Check for all the returns from QC Settings in the Returns tab: Select “QC Settings” from the Returns tab submenu. Here, turn...

Shiprocket sellers can now accept returns for their products directly from their Post Ship tracking page. How to set up your own tracking page? Se...

If Quality Check fails during a pick-up, the return will be declined by the pickup executive. The status of your Quality Checks can be tracked directly ...