New Return Request? Shiprocket Makes it Easy!

Here's how to handle a new return request with Shiprocket:

  1. Review the Request: You'll receive a notification for the return request.
  2. Make a Decision:  Based on your return policy, accept or decline the request. Go to Returns >> Return Request option.


  3. Create the Return Order: If accepted, the return order will be automatically created and visible in the "New Returns" tab.

    Note - You can also create a Return order manually by using the "Add Return" button in the Return section for offline return requests.


  4. Schedule Pickup: Choose the courier and facilitate a convenient pickup for the customer to return the item.



That's it!