There are two main ways through which you can create return orders :

  1. From ‘Delivered’ orders
  2. Manual Reverse orders.

1. From Delivered Orders - Please follow the steps below to create a reverse order from ‘delivered’ orders:

Step 1: Go to the ‘Orders’ tab in the left menu.

Step 2: Now, click on 'All Orders' and select 'Delivered' status filter.

Step 3: You will automatically find a ‘Create Return’ option click on that.

  • Click on ‘Create Return’ 
  • A new page with prefilled details about your order will open
  • By default, your buyer’s address will become the pick-up address.
  • By default, your pick up address will become the destination
  • You can change your drop address or add a new address if you have multiple saved addresses.

2.) Manual Reverse orders

You can create a manual return order by following the steps below:

a) Go to the ‘Returns’ tab in the left panel

b) Now, click on 'Add Return Order'.
c) You will be redirected to a new page where you will have to fill in details like:

  • Buyer Details
  • Warehouse Details
  • Order Details
  • Package Details
  • Return Reason
  • Delivery Address
  • Weight and dimensions
  • Quality Check
  • Payment Details

Pickup POC Details - Let's begin by adding your return pickup details

Add your buyer's address and contact details here. Make sure you enter the right phone number and email address, as we use the same for all further communication.

Next, add your buyer's complete address with a landmark, if possible. 

Waehouse details 

Select the warehouse details from saved ones. 

Order Details - Now, add your return order details

Please provide the return order ID, the date on which return order created, return order channel name, reason of return and select the product by clicking on checkbox.

Add Package Details: Weight & Dimensions 

We would suggest you take help from your return product's weight & dimensions to fill this information.

Finally, go ahead and create your return order.

Once the return order is created it will be displayed in the ‘returns’ tab. You can click on the ‘Initiate Return’ tab to ship your return order.