Customer Support

POD or Proof of Delivery is an essential document of eCommerce deliveries. However, sometimes couriers share incomplete or invalid PODs that could hamper the validation of customer response. You can now raise an escalation against a POD that is incomplete as per your business needs. 

Here is how you can raise an escalation for an updated POD:

1. Go to Orders from the left menu and click on "All Orders"

2. From the filters, select your order for which you want to raise an escalation

3. You'll find a "Raise POD Dispute" button under the POD Details column

4. Click on it to open a pop up where you can select the reason for raising a dispute. We recommend you upload a file if you have received a fake or empty POD. 

5. Submit your request.

Note: You can raise a POD dispute within 3 days of receiving the POD.

We’ll share your concern with the courier partner and arrange an updated POD for your shipment.