Customer Support

RTO score feature is a data analytics product, powered by Risk AI built on 4.8 billion data points. It computes RTO risk scores on the basis of various fa...

To enable or disable the RTO score, follow these steps: Step 1: Go to the settings menu. Step 2: Locate the Shipment feature section. ...

An order is tagged as High RTO when our analytical model identifies the buyer as risky based on multiple parameters like incorrect address, Incorrect mobi...

The RTO Score Feature powered by Risk AI, offers several benefits for businesses.  One of the main benefits is that it helps to save on inventory and s...

For High RTO orders, it is recommended to connect with buyers through Customer connect and confirm the order and address details, before shipping.  For...

RTO Score feature will charge Rs. 2.49/- per order on all COD orders

No, we do not operate on use now and pay later models. Payment is required at the time of activation.

No. You will not be charged for RTO score during your free trial period. However, charges will be deducted from your wallet, post the expiry of your trial p...

For all high risk orders, you can call the buyer through the Customer Connect module. Select the number or enter the number that you want to use for calli...

As the buyer has DND enabled on his/her number, the buyer could not be connected through the in-built customer connect module.  However, it is recommen...