Customer Support

By default, all new orders, whether added manually or imported through sales channels, will be visible in the Orders screen's New tab. Ship a Single...

Conquer your workload with Shiprocket's efficient bulk order processing!  Here's a breakdown of the key steps: 1. Set Your Courier Preferences: ...

Here's how you can change the payment mode of your COD order: Activate the Change Payment Mode setting for your account. Click here to learn how. ...

There are two methods for generating and downloading a manifest: Option 1: Select "Pickup Scheduled" Orders and Download Manifest Option 2: S...

Order verification is a shipment setting that allows you to verify COD and Prepaid orders before shipping them. You should enable it for your account if; ...

Adding tags to your order is an optional but recommended step. Multiple tags can be added to your order to help in identification. You can also use order ta...

Download Shipping Invoices: 1) From the left menu, select Orders. This will take you to the New tab, where you will be able to see all of your orders. ...

Follow the steps below if you would like to edit an order: 1) From the left menu, select Orders. This will bring you to the New tab, where you can view ...

Follow the steps below if you would like to update orders in bulk: 1) From the left menu, select Orders. This will bring you to the New tab, where you c...

Uploading photographs of your package is not required, but highly recommended. This allows us to determine the size and shape of your package. Note: ...