ODA stands for Out of Delivery Area. These are remote areas where the majority of courier partners refuse to deliver orders. This results in RTO and poor customer experience.
RTO stands for Return to Origin. The process of sending back an order to its origin in case of a failed delivery is called RTO.
In Shiprocket, you can block ODA and RTO pincodes by:
Courier: Block all ODA pincodes of the specific courier partner.
Account: Block all ODA pincodes specific to your account for the respective courier partner.
Custom: Block ODA pincodes as per your preference by manually entering the pincodes.
Follow the listed below steps to block and unblock ODA and RTO pincodes:
Step 1: Click on the ‘Settings’ option from the left menu.
Step 2: Navigate to the courier category and click on ‘Courier Selection’ option available over there.
Step 3: Click on the All option available in the header menu to view the list of all couriers.
Step 4: Now, click on the marked option to open the details of that particular courier.
Step 5: From this window, you can easily block and unblock RTO and ODA Pincodes.