Simplified Returns: A Step-by-Step Guide
- Buyer Requests: Starts with a customer initiating a return on your tracking page.
- Your Decision: Review and accept/decline based on your return policy.
- Create Return: If accepted, Shiprocket will create a return order visible in the "Returns" section.
- Processing & Pickup: Schedule pickup for return, by choosing the best suitable courier option.
- Track & Receive: Real-time tracking for both you and the customer.
- Refund, Acknowledgement & Restocking: You can process the refund, check the refund options detail here. Once the package is received at the warehouse, acknowledge the returned product(s) and auto-restock accordingly.
Hassle-free returns = happy customers!