Simplified Returns: A Step-by-Step Guide

  • Buyer Requests: Starts with a customer initiating a return on your tracking page.

  • Your Decision: Review and accept/decline based on your return policy.

  • Create Return: If accepted, Shiprocket will create a return order visible in the "Returns" section.

  • Processing & Pickup: Schedule pickup for return, by choosing the best suitable courier option.

  • Track & Receive: Real-time tracking for both you and the customer.

  • Refund, Acknowledgement & Restocking: You can process the refund, check the refund options detail here. Once the package is received at the warehouse, acknowledge the returned product(s) and auto-restock accordingly. 

Hassle-free returns = happy customers!