Flexible Refunds for Happy Customers
Keeping your customers satisfied is crucial for online business success. Shiprocket empowers you with two convenient refund options to ensure a smooth and positive experience:
1. Store Credit:
This option allows customers to receive a discount coupon for the refunded amount. It's a great way to incentivize future purchases and build customer loyalty.
- How it Works:
- If a customer chooses store credit, create a discount coupon in your Shiprocket seller panel.
- The coupon value will match the refund amount.
- Share the discount code directly with the customer through the panel.
2. Instant Refunds:
For situations where customers require immediate repayment, Shiprocket offers several fast and reliable methods:
- UPI: Utilize this popular digital platform for quick and secure refunds directly to the customer's UPI account.
- Bank Transfer: Employ a traditional approach by initiating a direct transfer to the customer's bank account.
- Payout Links: Generate unique payout links through Shiprocket, allowing customers to claim their refunds easily.
- Auto-refund for Shopify and WooCommerce.
You can configure your Refund Settings from Settings >> RETURNS AND REFUNDS >> Refund Settings.