We have compiled a list of Shiprocket terms to give you a one-stop source of finding the meaning of complex and confusing terminology of the shipping industry:

 

1. Forward Order

 

Pickup Scheduled: When a seller raises a pickup request for his/her shipment.

 

Pickup Error: A shipment goes to the 'Pickup Error' status if there's an API or network issue at the time of generating pickup request. In this case, please try again using the 'retry' button on your screen.


Pickup Exception: A shipment goes into pickup exception if the field executive couldn't pick an order due to any issue. In this case, we made an IVR call to understand why the pickup didn't happen. If an IVR call fails, we send an email and SMS for the same. You can also escalate the pickup request from the Shiprocket panel itself.

 

Pickup Rescheduled: In case of a failed pickup attempt, the field executive reschedules the pickup for the next business day. 

 

Out for Pickup: This means the field executive is out to pick up your shipment.

 

Picked Up: The field executive has successfully picked up your shipment.

 

Shipped: We update the shipment status to 'shipped' when it reaches the courier hub after a successful pickup. 

 

In-Transit: We show this status when a shipment is moving from one courier hub to another.

 

Reached-at-Destination Hub: We show this status when a shipment reaches the final destination hub.

 

Out for Delivery: This means that the delivery executive is out to deliver the shipment.

 

Delivered: When a shipment gets successfully delivered to the buyer.

 

Delayed: This status means that the courier is taking more time in delivering a shipment than the initial estimated delivery time. In this case, you can raise a delivery escalation to expedite the delivery process. 

 

Misrouted: It usually means the delivery executive didn't find the customer's address.

 

Lost/Damaged: If your shipment is lost or severely damaged during the process, you can apply for an insurance amount of Rs. 5000 or your order total, whichever is lower. 

 

Destroyed: When a seller does not claim an undelivered or RTO shipment, it moves to the 'Destroyed' status.

 

 

2. NDR

 

Undelivered: When a delivery executive couldn't deliver a shipment due to many circumstances, it is considered as "Undelivered". After the initial delivery failure, a courier company makes three more attempts to deliver a shipment. 

 

Escalation: If a shipment status does not change even after making the reattempt request, we give sellers a chance to escalate their NDR reattempt request. 

 

Re-Escalation: If you experience a delay in getting a response, please use the re-escalate button to escalate your NDR request.  

 

 

3. RTO

 

RTO Initiated: After three failed delivery attempts, the courier company initiates a return-to-the-origin process for the undelivered shipment.

 

Note: Different couriers have different reattempt policy

 

RTO-OFD: When an RTO shipment is out for delivery.

 

RTO Delivered: When an RTO shipment gets successfully delivered.

 

RTO Acknowledged: When a seller acknowledges an RTO delivered shipment.

 

RTO Rejected: When a seller refuses to receive an RTO shipment.

 

RTO-NDR: When a delivery executive couldn't deliver an RTO shipment due to many circumstances, it is considered as "RTO-NDR".

 

Disposed Of: When a shipment in RTO-NDR status couldn't get delivered even after 3 attempts, it is considered as 'Disposed Of'.

 

 

4. Weight

 

New Discrepancy: New weight discrepancy generates when there's a difference between your shipment's applied and actual weight.  

 

Dispute Raised: For every new weight discrepancy, a seller has the option to either reject or accept the courier claim. We raise a dispute on your behalf when you reject the applied weight discrepancy. 

 

Discrepancy Accepted: We change the status of your weight discrepancy when you accept the new weight applied by the courier. 

 

Dispute Rejected by Courier: When the respective courier rejects the dispute raised by the seller.

 

Dispute Accepted by Courier: When the respective courier partner accepts the dispute raised by the seller.

 

Auto Accept: If a seller doesn't take action, we accept the final weight shared by the courier.

 

SR Credit: SR credit refers to the on-hold amount which we release when:

  • the courier accepts the weight dispute raised by the seller, or

  • Shiprocket reduces the applied weight of a shipment.

 

 

 

5. Return Order

 

Return Pending: When you receive a return request through your order tracking page, it directly goes to the 'Return Pending' status. Here you have the option to either accept or reject the return request.

 

Return Initiated: When you assign a courier for the return pickup, we move your shipment to the 'Return Initiated' status.

 

Return Pickup Generated: When you generate the pickup request for your already initiated shipment.

 

Return Pickup Rescheduled: In case of a failed pickup attempt, the shipment gets automatically rescheduled for the next working day.

 

Return Picked Up: When the courier executive successfully picked up your return order from the customer.

 

Return Pickup Error: A shipment goes to the 'Return Pickup Error' status if there's an API or network issue at the time of generating pickup request. In this case, please try again using the 'retry' button on your screen.


Return In-Transit: We show this status when a return shipment is moving from one courier hub to another.

 

Return Delivered: When the delivery executive successfully delivered the return shipment to you.

 

Return Canceled: When you cancel the return shipment from the Shiprocket panel.