In-transit/Post-Delivery Issues : Customer Support

In-transit/Post-Delivery Issues

What is the process for identifying and addressing customer concerns effectively?

All customer issues and concerns are conveniently accessible through the 'Grievance' tab within the ONDC Dashboard. This tab compiles and displays c...

Wed, 6 Sep, 2023 at 4:12 PM

How are post-delivery returns and concerns, such as product damage or destruction, addressed?

When a buyer wishes to return a product, they can submit a request through the Buyer App. These return requests are promptly visible on the dashboard for se...

Wed, 6 Sep, 2023 at 4:13 PM

What is the procedure for raising and addressing operational issues?

The handling of this matter will take place in an offline capacity, with our Key Account Manager (KAM) providing assistance to help you address any operatio...

Wed, 6 Sep, 2023 at 4:14 PM