When a buyer wishes to return a product, they can submit a request through the Buyer App. These return requests are promptly visible on the dashboard for sellers to review and take action. Sellers are empowered with three response options: they can choose to either reject the return request, initiate the liquidation process, or approve it.
It's important to note that, at present, the ONDC network has successfully implemented the liquidation and rejection workflows. However, we are actively working on enabling the approval workflow within the network, and it will be introduced in the near future. This enhancement will further streamline the return process for both buyers and sellers.