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What are the compelling reasons for a seller to join the ONDC network?
What benefits does onboarding onto the ONDC network through Shiprocket offer?
What documents are necessary for the onboarding process?
What additional recurring charges should I be aware of, aside from the sales commission on orders?
Do buyer apps tend to prioritise displaying products from seller apps?
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Catalogue Update & Visibility
What are the steps involved in adding the catalogue?
Is it possible to set different prices for products on the ONDC platform?
What is the process after uploading the catalogue?
Is there a specific time frame for updating the catalogue, and what specific details can be updated at the SKU or product level?
How can I access and monitor orders received through the ONDC channel?
Do all orders received through ONDC require shipment exclusively through Shiprocket?
Is Shiprocket planning to implement specific courier rules to identify such orders?
Are there specific ONDC brand packaging requirements for shipping the products?
Remittances and Billing
When can I expect to receive the remittance for the order value, and what is the frequency of the payment?
What is the process for confirming the receipt of remittance for the orders?
Who will receive notification about the shipment cancellation, the buyer or our team?
What is the amount I can expect to receive for a sale made through ONDC?
Will there be a commission fee for reverse pickup?
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What is the process for identifying and addressing customer concerns effectively?
How are post-delivery returns and concerns, such as product damage or destruction, addressed?
What is the procedure for raising and addressing operational issues?
What is the specified timeframe within which the buyer should initiate a return request?
Where can I find and review my return orders?
What are the available options for managing return orders?
How does the product get returned when a customer complaint has been accepted, and should it be returned through Shiprocket or Non- Shiprocket logistics courier partner?
Who is responsible for resolving buyer disputes if, as a seller, I choose not to address the buyer's complaint?