Return Policy

What is the specified timeframe within which the buyer should initiate a return request?
The timeframe for this is determined by the specifications you have outlined in the catalogue sheet for each SKU. This information is integrated into the AP...
Wed, 6 Sep, 2023 at 4:15 PM
Where can I find and review my return orders?
You'll find your ONDC order details under the "returns" tab within the Shiprocket Dashboard.
Wed, 6 Sep, 2023 at 4:16 PM
What are the available options for managing return orders?
There are three options available to efficiently manage your Return Orders: Liquidate: This option is chosen when you accept the buyer's return requ...
Wed, 6 Sep, 2023 at 4:17 PM
How does the product get returned when a customer complaint has been accepted, and should it be returned through Shiprocket or Non- Shiprocket logistics courier partner?
Return Logistics is presently not integrated into our network, which means you will need to arrange for a reverse pickup through either our Shiprocket or No...
Wed, 6 Sep, 2023 at 4:18 PM
Who is responsible for resolving buyer disputes if, as a seller, I choose not to address the buyer's complaint?
In the event that a buyer encounters an issue, they can file a complaint using the Buyer App. This complaint will then be seamlessly transmitted to Shiprock...
Wed, 6 Sep, 2023 at 4:19 PM