Here’s everything you need to know about Shiprocket Passbook charges:
Freight Charge- The forward shipment charge gets debited from your Shiprocket wallet at the time of order processing.
Freight Charge Reversed - When you cancel an order or shipment, the forward shipment charge gets credited to your Shiprocket wallet. The amount will be reversed in case of courier reassignment.
Excess Weight Charge - The on-hold amount gets debited when the weight dispute case goes in favour of courier.
RTO Freight Charge - Freight charges applicable on RTO shipments depending on its weight.
RTO Freight Reversed - We will reverse the RTO freight charges if the status is revoked due to any reason.
SR Credit - When Shiprocket gives you credit for multiple reasons.
Cancelled - Amount credited to your wallet in case of an order or shipment cancellation.
COD Charge - Depending on the courier, COD charges are applicable for all COD orders at the time of processing.
Cod Charge Reversed - We reverse the COD amount in case your shipment goes in RTO.
Lost Credit - If your shipment gets lost in transit, we credit the applicable amount (Freight charges + total order amount up to 5000) to your wallet.
RTO Excess Weight Charge - The on-hold amount for your RTO shipment gets debited when the weight dispute case goes in favour of courier.
Damaged Credit - If the contents of your parcel are damaged during transit, we credit the applicable amount to your wallet.
RTO Excess Freight Reversed - When we credit the excess RTO weight charge to your wallet due to any reason.