Follow the steps below to raise a dispute for your shipment:
Step 1: Go to the Order option from the left menu.
Step 2: Search the AWB Number for which you want to raise the dispute.
Step 3: Click on the More option from Action.
Step 4: Click on the Raise Dispute option to proceed.
Step 5: If your concern is ‘Order not delivered’ then select that option and you can add your alternate contact number which is optional. Now, click submit to raise your dispute.
Step 6: If your concern is ‘Wrong/ Damaged/ Partial/ Empty Package Delivered’ then select that option and select your exact dispute reason from the drop down.
Step 7: Now, upload the proof of your dispute which will be the images or videos of your shipment. We ask for proof in the form of an image in order to have concrete evidence to back up a delivery dispute in front of the courier. This allows us to accurately assess the situation and determine the appropriate resolution. Without an image, it can be difficult to accurately determine what occurred during the delivery process and make a fair decision.
Step 8: After uploading the images or videos, Submit your dispute.
