Customer Support

Shipment Pickup 10

• What if my pickup is delayed?
• What are the different stages of Pick up in ShipRocket Panel ?
• Why do I get a pickup error?
• Do you have carriers who will ship perfumes, deodorants, liquid items, milk products?
• Why is a manifest required?

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Shipment Delivery 6

• Do ShipRocket’s carriers have S.L.A.’s defined for late deliveries, pick ups, etc.?
• When should I raise a complaint for delay in delivery?
• My customer hasn't received his product/shipment/order. What should I do?
• Can I change the delivery date for my order?
• What do you mean by the expected delivery date?

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Shipment Weight 6

• If I do not agree with the charged weight, what are the next steps to follow?
• Explain the different types of weight terminology used in the platform?
• What is the weight dispute manager?
• How many days I have to raise a weight dispute?
• How can I raise a weight dispute?

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Shipping Insurance 1

• Do you offer shipping insurance? Is there any maximum coverage amount?

International Shipping 9

• What documents are required for International shipping?
• Can I do bulk shipping or label assignment for international orders ?
• Which all courier partners do we support for international shipping?
• Where can I see my international orders in Shiprocket ?
• Do We Process International COD?

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