This article will help you fully understand your orders screen, including the meaning of each tab, important actions, and more. Let us begin:
a) To access the Orders screen, go to the left menu and select the Orders tab.
b) The following are some global actions that apply to all tabs that you will find on your Orders screen:
Search: Search for any order using the customer's email or phone number, Order ID, AWB, SKU, and Pickup ID.
Add Order: This tab lets you create a single order, a bulk order via CSV upload, or a quick shipment.
Sync Order: Shiprocket automatically syncs new orders every 30 minutes. However, if you believe that your orders are not being imported properly, you can also click on the Sync order button.
c) Next, the Orders screen has the following tabs:
Unprocessable: If your inventory sync is on and any of the following conditions are met, your order will be placed in the Unprocessable tab:
- Out of stock
- Unmapped from the catalogue
New: The new tab contains all of your new/pending orders, whether they were manually added or pulled from Channels. Click here to find out what actions you can take from the New tab.
Ready to Ship: This tab will display all orders that have a courier assigned to them. Until the orders are picked up, they will be visible here. Click here to find out what actions you can take from the Ready to Ship tab.
Pickups: In this tab, you will be able to see all pickup scheduled orders. Click here to find out what actions you can take from the Pickups tab.
In Transit: Your orders will be visible in the In Transit tab once they have been picked up. Click here to find out what actions you can take from the In Transit tab.
Delivered: Your orders will be moved to the Delivered tab once they have been delivered. Click here to find out what actions you can take from the Delivered tab.
RTO: This tab will display all orders that have been marked to be returned to their original location. Click here to find out what actions you can take from the RTO tab.
All: This tab is essentially the Master Tab, allowing you to see all orders in any order stage, from Unprocessable to RTO. This means that any action you can take from the tabs above can also be performed from this tab.
Note: Because Pickup Escalations are subject to Pickup ID, they can only be raised from the Pickups tab.