Sellers are covered under Shiprocket Secure against damaged or lost packages. If you choose to secure a shipment and it get lost or destroyed during transit (Forward or RTO), you will be compensated for the declared worth of the contents of your shipment.
Shiprocket Secure Conditions:
List of Goods Covered Under Shiprocket Secure
List of Goods Not Covered Under Shiprocket Secure
How to activate Shiprocket Secure:
1. Sign in to your account and select Settings from the left-hand menu.
2. Shiprocket Secure is available under 'Shipment Features.'
3. Turn the toggle to secure all future shipments with a value greater than Rs. 2500.
Alternatively, you can choose to secure a shipment when selecting a courier partner.
Shiprocket Secure Claim:
You must submit a formal request to Shiprocket along with a Certificate of Fact to raise the claim. The same information will be provided to the insurance company, which will validate the claim (or denies the claim). If it is approved, your bank account will be credited with the declared amount.
Claim Documentation:
In case of damaged goods received:
- Manifest/digital stamp proof from ShipRocket’s system
- COF – Certificate of Fact which is given by logistics at the time of claim
- Proof of delivery
- Images of damaged products
- Shipping label and invoice copy of the item for which claim is being raised
- Airway Bill No / LR / RR
- Self-survey till INR 20,000/- claim amount. The surveyor shall be appointed for claims more than INR 20,000/- and any other requirement can be checked on case to case basis
In case of goods not delivered to the customer but damaged product received by the seller during return shipment: ITC A coverage applicable
- Manifest/digital stamp proof from client systems
- COF – Certificate of Fact which is given by logistics at the time of claim
- Proof of non-delivery to customer
- Images of damaged products to check the extent of damages
- Shipping label and invoice copy of the item for which claim is being raised
- Airway Bill No / LR / RR
- Self-survey till INR 20,000/- claim amount. The surveyor shall be appointed for claims more than INR 20,000/- and any other requirement can be checked on case to case basis.
In case of goods delivered to a customer which is not as specified in the invoice or opened for whatsoever reason but product received by the seller during return shipment in damaged condition: ITC B coverage applicable
- Manifest/digital stamp proof from client systems
- COF – Certificate of Fact which is given by logistics at the time of claim
- Images of the product at the time it is delivered to the consignee
- Proof of rejection by the consignee
- Images of products after the accident to check the extent of damage
- Proof of accident ( surveyor shall be appointed for claims more than INR 20,000/- and any other requirement can be checked on case to case basis)
- Shipping label and invoice copy of the item for which claim is being raised
- Airway Bill No / LR / RR
In case of shortage/ lost/ misplaced consignment:
- Manifest/digital stamp proof from client systems
- COF – Certificate of Fact which is given by logistics at the time of claim
- Shipping label and invoice copy of the item for which claim is being raised
- Airway Bill No / LR / RR
- In case of Lost claims internal Investigation report to be provided by logistic partner on email, describing the loss of a shipment and it details Copy of Police FIR required for individual claim more than INR 50,000/-.
- Self-survey till INR 20,000/- claim amount. The surveyor shall be appointed for claims more than INR 20,000/- and any other requirement can be checked on case to case basis