Customer Support

We bill our customers twice in a month, therefore you would receive freight invoices at the mid and end of every month.

At ShipRocket, you can find two types of invoices:    Saas invoice: It is a receipt of your purchased plans at ShipRocket. Freight invoice: Invoice fo...

If a Freight invoice is pending: Here, we hold 1.5x of your COD remittance. We will transfer the pending remittance to your bank account as soon as yo...

To pay your shipping invoice, please follow the steps mentioned below: Log into your Shiprocket panel Click on the ‘Billings’ section from the left ...