Forward shipment and RTO charges are incurred on shipments, shipped through different courier partners.
Shipment forward charges: When an order is being delivered from seller to the customer’s address it is called a forward delivery and shipping charges incurred for the same shipment are called forward charges.
RTO backward charges: When a courier partner is unable to deliver the shipment to the end customer, it is marked as Return To Origin (RTO) i.e return the shipment back to the pickup address. The charges incurred for shipping the parcel back to the seller’s pick up address are called RTO backward charges.
To know about the details of forward and RTO charges for your shipments, you can refer to the rate calculator in the panel. To access the rate calculator-
- Login to the Shiprocket panel
- Go to Tools and click on Rate Calculator from the left menu.