Follow the steps below to understand how to customize your email notifications:

  • Go to Settings > Notifications > Buyer Communication > Email & SMS Communication

  • Click on the edit button to start editing your email template. You can edit one template at a time only.

  • You can either select from our pre-defined templates, or jumpstart to create your own.

  • Click on the edit button on the Custom template to design it as per your preference.

  • Here, you'll be able to change the subject line, body content, logo, and other product/order attributes of your email. You can also insert images in the template.

  • To add any attribute, simply Type {{ }} with the attribute to insert it in the message. 

  • When you're happy with the end result, click on the "Update Details" button to save your template.

  • Repeat this process for all the order statuses. 

Note: Customization is only available in Shiprocket Pro and Enterprise Plans.