Customer Support

No New escalations will be available on Manifest ID. To report any pickup delays, please use Pickup ID.

When all shipments from pickup ID B are moved to pickup ID A, we remove that pickup ID from the system.

The pickup ID will be automatically removed from the system if all shipments in that pickup ID are canceled.

The following are the various statuses: a) Pick up Scheduled: Pickup of shipments has been scheduled. b) Pick up Completed: All shipments were picked u...

Your shipments can have two different pickup IDs if; One is scheduled before the pickup cut-off time, and the other is scheduled after pickup cut-off tim...

The Manifest and Manifest ID are still valid for pickup and are required when handing shipments over to the pickup executive. Furthermore, except for pick...

Yes, from now on, pickup escalation in Shiprocket Mobile Apps will be based on the pickup ID rather than the Manifest ID. When you raise an escalation, yo...

Please keep in mind that once a courier has been assigned to your order, you will not be able to modify the details. 

Follow the listed below steps to decide your journey from creating an order to pickup: Step 1: Go to the Orders tab from the left menu.  Step 2...

Pickup error occurs when the courier refuses to accept the pickup request. This could happen due to multiple reasons.  For example: A pickup error usual...