Customer Support

No New escalations will be available on Manifest ID. To report any pickup delays, please use Pickup ID.

When all shipments from pickup ID B are moved to pickup ID A, we remove that pickup ID from the system.

The pickup ID will be automatically removed from the system if all shipments in that pickup ID are canceled.

Track Your Shiprocket Shipments with Ease: Scheduled Pickup: The courier is aware of your shipment and will be arriving soon for collection. Pickup Com...

Your shipments can have two different pickup IDs if:

Manifest ID: Beyond Pickups - While Manifest IDs were previously used for both pickups and post-pickup concerns, their role has been refined. Proof of P...

Yes, from now on, pickup escalation in Shiprocket Mobile Apps will be based on the pickup ID rather than the Manifest ID. When you raise an escalation, yo...

Please keep in mind that once a courier has been assigned to your order, you will not be able to modify the details. 

Follow the listed below steps to decide your journey from creating an order to pickup: Step 1: Go to the Orders tab from the left menu.  Step 2...

Pickup error occurs when the courier refuses to accept the pickup request. This could happen due to multiple reasons.  For example: A pickup error usual...