Please be assured that if there is a delay, the Shiprocket team has already escalated it. However, if you are dissatisfied and wish to escalate, please follow the steps outlined below:
1. From the left menu, select Orders and then the Pickups tab.
2. There is an Escalate button next to the Pickup ID that has not been picked up.
3. Select your escalation reason by clicking the escalate button.
4. Next, add your remarks and click Escalate button to proceed.