Shiprocket offers a range of features to tackle return-to-origin (RTO) headaches and boost your delivery success rate. 

Here's how they help:

  • Shiprocket Engage+: Automation for Fewer RTOs

    • Auto order confirmations keep customers informed and reduce confusion.
    • COD Management with AI identifies risky COD orders and pushes prepaid options with discounts.
    • Address Verification catches and fixes bad addresses before they cause trouble.
    • Order Tracking by WhatsApp lets customers receive real-time updates directly on a familiar platform.

  • RTO Score: Predict Risky Orders

    • Leverage AI to analyze customer data and predict orders with a high RTO risk.
    • Focus resources on high-risk orders by contacting customers for verification, offering alternative payment options, or prioritizing faster processing.


  • NDR/Delivery Boost: Get Proactive on Undelivered Packages

    • Receive instant notifications for undelivered shipments.
    • Choose to re-attempt delivery, contact the customer, or report fake attempts to reduce delays and undelivered orders %

  • Real-Time Delivery Updates: Stay Connected

    • Multi-channel notifications (SMS, email, WhatsApp) keep customers informed about their order's whereabouts through their preferred channel, increasing engagement and reducing missed deliveries.

  • Faster Delivery Options: Speed Up, Reduce Impatience

    • Choose the right courier from a wide range with competitive speeds for your product and location to minimize customer wait times and reduce impatience-related returns.

By strategically utilizing these features, you can significantly reduce RTOs, improve customer satisfaction, and streamline your e-commerce operations.



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