Delivery SLAs (Service Level Agreements) are crucial for e-commerce businesses. They set clear expectations for how long it should take for a shipment to reach its destination. Shiprocket works with various couriers, each with its own delivery timelines.

Shiprocket SLAs: Not One Size Fits All

  • Estimated delivery times depend on the courier, delivery zones, and weight category.
  • Find the estimated delivery date during:
    • Order processing >> Courier selection
  • Track shipment progress and estimated delivery updates on the post-pickup tracking page.

    Delivery Delay? Here's What To Do
  • Track the shipment and share the link with your customer.
  • Escalate the Delay:  Report the issue directly to our Logistics team by creating a ticket in the Order section or Help and Support section. 

  • Keep your customer informed about any updates.

Minimize Delays: Be Proactive

  • Choose the right courier based on speed and reliability.
  • Secure packaging prevents damage and delays.
  • Double-check pickup and delivery addresses for accuracy.

Understand SLAs, take action, and ensure a smooth delivery experience.