Returns
Return Queries
There are two main ways through which you can create return orders : From ‘Delivered’ orders Manual Reverse orders. 1. From Delivered Orders - Pleas...
Thu, 19 Nov, 2020 at 11:41 AM
To process the new returns on the shiprocket panel follow the below steps: a) Go to Returns >> Return Request page. Click on the accept button to ...
Thu, 10 Feb, 2022 at 7:04 PM
Please follow the steps below to re-assign a return order: 1. Go to 'Returns' from the left menu and click on 'All Return Orders'. 2. C...
Tue, 19 Jan, 2021 at 9:49 AM
We know this one is a bummer. Don't worry! We're in the process of adding more courier partners for return pickup. We will get back to you as soon a...
Mon, 23 Nov, 2020 at 1:41 PM
There are two ways to cancel a return order in Shiprocket: 1. Cancel automated return requests: a) Go to Returns from the left menu and select...
Tue, 19 Jan, 2021 at 12:28 PM
Shiprocket bulk upload and processing solutions are useful for sellers who get multiple returns in a day. Let's learn how to upload return orders i...
Mon, 15 Feb, 2021 at 4:21 PM
For processing Inventory restock and Auto Refund from the Shiprocket seller panel, the seller needs to grant certain API permissions to the Shiprocket appli...
Thu, 3 Feb, 2022 at 7:20 PM
You can enable the Return option on forward order from Returns Settings. Go to Settings >> Return Settings. Here, turn the toggle on “Enable ...
Thu, 10 Feb, 2022 at 7:23 PM
Once an order is delivered, the buyer can raise a return request directly from the Tracking Page. Note: This applies when Return & Refund is enabled in...
Thu, 10 Feb, 2022 at 7:10 PM
You can enable Quality Check for all the returns from QC Settings in the Returns tab: Select “QC Settings” from the Returns tab submenu. Here, turn...
Thu, 10 Feb, 2022 at 7:11 PM