Returns

Return Queries

How to add a return order?
There are two main ways through which you can create return orders : From ‘Delivered’ orders Manual Reverse orders. 1. From Delivered Orders - Pleas...
Thu, 19 Nov, 2020 at 11:41 AM
How to process a New Return Request?
To process the new returns on the shiprocket panel follow the below steps: a) Go to Returns >> Return Request page. Click on the accept button to ...
Thu, 10 Feb, 2022 at 7:04 PM
How to reassign a return order?
Please follow the steps below to re-assign a return order: 1. Go to 'Returns' from the left menu and click on 'All Return Orders'. ...
Tue, 19 Jan, 2021 at 9:49 AM
There are only three couriers available for return pickup. Why?
We know this one is a bummer. Don't worry! We're in the process of adding more courier partners for return pickup. We will get back to you as soon...
Mon, 23 Nov, 2020 at 1:41 PM
How to cancel a return order?
There are two ways to cancel a return order in Shiprocket: 1. Cancel automated return requests: a) Go to Returns from the left menu and select...
Tue, 19 Jan, 2021 at 12:28 PM
How to bulk upload and process return orders in Shiprocket?
Shiprocket bulk upload and processing solutions are useful for sellers who get multiple returns in a day.  Let's learn how to upload return orders ...
Mon, 15 Feb, 2021 at 4:21 PM
API Permissions requirement for Shiprocket Returns and Refunds.
For processing Inventory restock and Auto Refund from the Shiprocket seller panel, the seller needs to grant certain API permissions to the Shiprocket appli...
Thu, 3 Feb, 2022 at 7:20 PM
How to enable the Return option on the Tracking Page for my customers?
You can enable the Return option on forward order from Returns Settings. Go to Settings >> Return Settings. Here, turn the toggle on “Enable ...
Thu, 10 Feb, 2022 at 7:23 PM
How can my customers raise a new return request?
Once an order is delivered, the buyer can raise a return request directly from the Tracking Page. Note: This applies when Return & Refund is enabled in...
Thu, 10 Feb, 2022 at 7:10 PM
How to enable Quality Check for Returns?
You can enable Quality Check for all the returns from QC Settings in the Returns tab: Select “QC Settings” from the Returns tab submenu. Here, turn...
Thu, 10 Feb, 2022 at 7:11 PM