Customer Support

There are two main ways through which you can create return orders : From ‘Delivered’ orders Manual Reverse orders. 1. From Delivered Orders - Pleas...

To process the new returns on the shiprocket panel follow the below steps: a) Go to Returns >> Return Request page. Click on the accept button to ...

Please follow the steps below to re-assign a return order: 1. Go to 'Returns' from the left menu and click on 'All Return Orders'. 2. C...

We know this one is a bummer. Don't worry! We're in the process of adding more courier partners for return pickup. We will get back to you as soon a...

There are two ways to cancel a return order in Shiprocket: 1. Cancel automated return requests: a) Go to Returns from the left menu and select...

Shiprocket bulk upload and processing solutions are useful for sellers who get multiple returns in a day.  Let's learn how to upload return orders i...

For processing Inventory restock and Auto Refund from the Shiprocket seller panel, the seller needs to grant certain API permissions to the Shiprocket appli...

You can enable the Return option on forward order from Returns Settings. Go to Settings >> Return Settings. Here, turn the toggle on “Enable ...

Once an order is delivered, the buyer can raise a return request directly from the Tracking Page. Note: This applies when Return & Refund is enabled in...

You can enable Quality Check for all the returns from QC Settings in the Returns tab: Select “QC Settings” from the Returns tab submenu. Here, turn...