Refunds

Understanding the new refund process by Shiprocket
The new refund option is an advancement and a final step in our already existing return flow. It facilitates you to capture your customers' refund pref...
Thu, 20 Aug, 2020 at 12:28 PM
How to add refund details while creating a return order?
Please follow the steps below to know how to enter refund details while creating a new return order: 1. Log in to your Shiprocket account and go Returns...
Thu, 20 Aug, 2020 at 12:29 PM
What are the modes of Refund I can offer to my customers?
There are 3 modes of refund powered by Shiprocket. Store Credit: If the buyer has chosen Store Credit as a refund option, you can create a Discount Co...
Thu, 10 Feb, 2022 at 7:28 PM
Can I decide when to initiate a refund on a return order?
Yes, after enabling Returns for your customers, you’ll have the option to choose at any point during the Return Order Shipment Journey, you would want to pr...
Thu, 10 Feb, 2022 at 7:29 PM
How can I auto refund a buyer?
NOTE: Currently, Auto Refund feature is only available for Shopify Channel. Currently, you can auto refund your buyers in Store Credits only. To enable ...
Thu, 10 Feb, 2022 at 7:29 PM