Return/RTO Orders

Return/RTO Orders

How to add a return order?
There are two main ways through which you can create return orders : From ‘Delivered’ orders Manual Reverse orders. 1. From Delivered Orders - Pleas...
Thu, 21 May, 2020 at 8:04 PM
Why are there additional charges for weight and RTO on my account?
When there is a difference between the weight entered by the seller and the actual weight shared by the courier partner, additional charges applied on the s...
Wed, 6 Feb, 2019 at 5:09 PM
How to reassign a return order?
Re-assigning a return order Currently, we only provide two reverse courier partners - Ecom Express and Shadowfax Reverse. 
Wed, 6 Feb, 2019 at 5:22 PM
What is RTO? What are the possible reasons behind RTO?
Your shipment comes in RTO panel when the courier executive couldn't deliver your shipment to the end buyer. In this case they mark the shipment RTO...
Wed, 6 Feb, 2019 at 6:04 PM
Where can I check RTO orders in panel?
To check RTO orders in the panel, you need to follow the steps mentioned below: Step 1) Login to Shiprocket Panel http://app.shiprocket.in with your cre...
Wed, 6 Feb, 2019 at 6:15 PM
How to reduce RTO in shipping?
You can reduce your RTO cost by following the tips given below: 1. Contact Information - Please make sure you fill correct and complete address with la...
Wed, 6 Feb, 2019 at 6:21 PM
My customer is not available at the location. Help me!
If your customer is not available at the time of delivery, the courier partner will make a second attempt on the next business day, and a third attempt on t...
Wed, 6 Feb, 2019 at 6:23 PM
Will I be charged for RTO?
Yes
Wed, 6 Feb, 2019 at 6:26 PM
There are only two couriers available for return pickup. Why?
We know this one is a bummer. Don't worry! We're in the process of adding more courier partners for return pickup. We will get back to you as soon...
Thu, 19 Mar, 2020 at 6:30 PM
How to block ODA (Out of Delivery Area) pincodes?
ODA stands for Out of Delivery Area. These are remote areas where the majority of courier partners refuses to deliver orders. This results in RTO and poor c...
Tue, 11 Aug, 2020 at 7:00 PM