RTO Shipments

Return/RTO Orders

Why are there additional charges for weight and RTO on my account?
When there is a difference between the weight entered by the seller and the actual weight shared by the courier partner, additional charges applied on the s...
Wed, 6 Feb, 2019 at 5:09 PM
What is RTO? What are the possible reasons behind RTO?
Your shipment comes in RTO panel when the courier executive couldn't deliver your shipment to the end buyer. In this case they mark the shipment RTO...
Wed, 6 Feb, 2019 at 6:04 PM
How to reduce RTO in shipping?
You can reduce your RTO cost by following the tips given below: 1. Contact Information - Please make sure you fill correct and complete address with la...
Wed, 6 Feb, 2019 at 6:21 PM
My customer is not available at the location. Help me!
If your customer is not available at the time of delivery, the courier partner will make a second attempt on the next business day, and a third attempt on t...
Wed, 6 Feb, 2019 at 6:23 PM
Will I be charged for RTO?
Yes, you will be charged for your RTO shipments. RTO rates depend on your shipment weight and zone. Apart from that, different couriers have different RTO r...
Fri, 13 Nov, 2020 at 12:08 AM
How to block ODA (Out of Delivery Area) pincodes?
ODA stands for Out of Delivery Area. These are remote areas where the majority of courier partners refuses to deliver orders. This results in RTO and poor c...
Fri, 3 Sep, 2021 at 7:58 PM
How to block RTO (Return to Origin) pincodes?
RTO stands for Return to Origin. The process of sending back order to its origin in case of a failed delivery is called RTO.  In Shiprocket, you can blo...
Fri, 3 Sep, 2021 at 7:58 PM