Customer Support

NDR 4

• What is NDR?
• What is the process time for NDR?
• What is NDR Buyer Panel?
• How to verify COD orders?

Create Order 8

• How to Create a COD/Prepaid Order in Shiprocket?
• What Is an Order ID?
• What Is a SKU, HSN Code, and Eway Bill Number?
• Can I Create an Order Without Adding Product to the Catalog?
• How to calculate the volumetric weight of my shipment?

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Process Order 7

• How do I automatically sync my orders ?
• How to download all my orders from the Shiprocket Panel?
• How do I ship an order? Detailed order processing guide
• How do I edit/modify an order in Shiprocket?
• How do I process or ship my orders in bulk?

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Order cancellation 3

• What happens to my recharge balance if I cancel my account?
• Can I cancel an order in Shiprocket? How will I get the refund for it?
• My order is in out for pickup status. Can I cancel it?

Return/RTO Orders 9

• How to add a return order?
• Why are there additional charges for weight and RTO on my account?
• How to reassign a return order?
• What is RTO? What are the possible reasons behind RTO?
• Where can I check RTO orders in panel?

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Customer Profile 1

• How to add and search your customer's details in Shiprocket?