Shipment Delivery

Shipment Delivery

Do ShipRocket’s carriers have S.L.A.’s defined for late deliveries, pick ups, etc.?
Shiprocket indeed has defined S.L.A.’s for late deliveries, pick ups, etc. Pickup SLA: The pick-up S.L.A. is defined for the first attempt for picku...
Wed, 30 Jan, 2019 at 1:53 PM
How to raise a complaint for delivery delay?
In case the EDD (Estimated delivery date) is crossed and shipment is still not delivered, we request you to raise the issue to our logistic operations team ...
Fri, 5 Jun, 2020 at 10:44 AM
My customer hasn't received his product/shipment/order. What should I do?
Once your product has been picked up, your customer will receive it within the stipulated time as mentioned in the delivery SLAs for different courier partn...
Wed, 30 Jan, 2019 at 4:55 PM
Can I change the delivery date for my order?
You can only change the delivery date of your shipment, in case it is undelivered due to some reason.  You can select the delivery date within 7 days si...
Thu, 31 Jan, 2019 at 1:39 PM
What do you mean by the expected delivery date?
Expected delivery date is the tentative date by which your order will reach your customer's doorstep. It is visible on the customized tracking page sen...
Wed, 30 Jan, 2019 at 5:15 PM
How to download POD for my order?
What is POD? Proof of Delivery or POD is an important part of the logistics process as it determines the delivery of the package to the customer.  H...
Fri, 14 Feb, 2020 at 1:24 PM