Once you’ve created your returns page, you’ll be able to accept/reject return orders directly from your Shiprocket account.

Learn how to setup your returns page

To accept return on your products:

1. Go to "Returns" from the left menu and click on "All Return Orders"

2. To see your return requests, click on the "Return Requested" button

3. Now, click on "Accept" to proceed with the return request

4. To initiate your return order, go to "All Return Order" tab

5. Next, select your preferred courier partner to arrange pickup for your order

6. Finally, generate pickup for your order

To cancel return on your products:

1. If you do not want to accept the return on your products, simply click on the "cancel"  button to reject the return request. 

2. Next, share a reason for the cancellation. The same reason will be shared with your buyer. 

3. Finally, click on "Yes, Cancel Request" to submit your reason.